Our client, a leading global automation corporation is looking for a Technical Application Support Specialist to join the team. This is a client-facing position, which has a direct responsibility for providing troubleshooting, creates product-related presentations and demonstrations in conjunction with sales management. This is a permanent and fully onsite position.
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Are you a person with knowledge of electrical theory, low voltage circuits, design and/or testing, set up and troubleshooting of robot and automation controls, AC/DC circuits and servo controls? Are you a person with Robotic programing experience? Do you think you're a excellent communicator?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to kyle.chan@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Advantages
Opportunity to work at MNC
Excellent career progression and opportunity
Competitive salary package
Responsibilities
Develop and deliver product-related presentations and demonstrations in collaboration with sales management.
Provide simulation studies to support the Sales Team in securing new business.
Build technical credibility and rapport with customers and refer sales leads to the appropriate account manager.
Present technical information to partners and end-customers through boardroom or hands-on workshop formats when needed, showcasing the features and benefits of company product.
Assist VP of Sales and Account Managers in creating application concepts, project quotes, budgets, payback analysis, timing, and change requirements.
Conduct customer visits to support pre-sales product and project groups regarding product/project issues.
Aid internal staff and customers in integrating company products into welding and application processes, including software development, setting up programs, and optimizing parameters for third-party equipment.
Diagnose electrical, mechanical, and programming problems related to Robotics equipment and application-specific software packages.
Perform troubleshooting, repairs, and support for company equipment on an as-needed basis, generating application notes with problem-solving information.
Manage internal and project-related programs from inception to completion, ensuring project timelines are upheld and communicating any deviations to the department manager.
Ensure engineering compliance with customer specifications and keep the company informed of these requirements.
Collaborate with the Customer Service Manager to design and present advanced technical training programs for field service technicians and technical staff, including curriculums, presentations, tests, and lab materials.
Provide on-the-job training, coaching, and mentoring to upcoming Field Service Technicians, promoting teamwork.
Flexibility in work/travel schedule, with the ability to travel to customer sites on short notice and work long hours to meet customer needs.
Travel to customer sites is required, both domestically (frequent) and internationally (infrequent).
Maintain a safe and tidy work area, adhere to safety regulations, and report any safety concerns.
Deliver high-quality products and services to customers, contributing to continuous improvement within the Quality System.
Perform other duties as assigned.
Qualifications
Bachelor's degree (B.S.E.E./B.S.C/B.S.M.E.) from a four-year college or university and 3+ years of related experience and/or training, or an equivalent combination of education and experience. A Master's or Doctorate in an applicable/related field is preferred.
Robotic Programming experience is required.
Skills and Knowledge:
Strong knowledge of electrical theory, low voltage circuits, design, and/or testing, including set up and troubleshooting of robot and automation controls, AC/DC circuits, and servo controls.
Proficiency in computer programming, including Robot (KRL or equivalent, VisualBasic, C+, C') and PLC (Siemens and Rockwell) programming. Strong computer skills and experience with PC-based systems and information technologies (IT).
Ability to read and interpret mechanical, electrical, electronic, etc., prints, and other related technical documentation.
Familiarity with customer service principles for both phone and face-to-face interactions.
Demonstrated ability to maintain composure and focus under high-stress situations and tight timelines.
Knowledge of AutoCAD.
Summary
Our client, a leading global automation corporation is looking for a Technical Application Support Specialist to join the team. This is a client-facing position, which has a direct responsibility for providing troubleshooting, creates product-related presentations and demonstrations in conjunction with sales management. This is a permanent and fully onsite position.
Are you a person with knowledge of electrical theory, low voltage circuits, design and/or testing, set up and troubleshooting of robot and automation controls, AC/DC circuits and servo controls? Are you a person with Robotic programing experience? Do you think you're a excellent communicator?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to kyle.chan@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a leading global automation corporation is looking for a Technical Application Support Specialist to join the team. This is a client-facing position, which has a direct responsibility for providing troubleshooting, creates product-related presentations and demonstrations in conjunction with sales management. This is a permanent and fully onsite position.
Are you a person with knowledge of electrical theory, low voltage circuits, design and/or testing, set up and troubleshooting of robot and automation controls, AC/DC circuits and servo controls? Are you a person with Robotic programing experience? Do you think you're a excellent communicator?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to kyle.chan@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Advantages
Opportunity to work at MNC
Excellent career progression and opportunity
Competitive salary package
Responsibilities
Develop and deliver product-related presentations and demonstrations in collaboration with sales management.
...
Provide simulation studies to support the Sales Team in securing new business.
Build technical credibility and rapport with customers and refer sales leads to the appropriate account manager.
Present technical information to partners and end-customers through boardroom or hands-on workshop formats when needed, showcasing the features and benefits of company product.
Assist VP of Sales and Account Managers in creating application concepts, project quotes, budgets, payback analysis, timing, and change requirements.
Conduct customer visits to support pre-sales product and project groups regarding product/project issues.
Aid internal staff and customers in integrating company products into welding and application processes, including software development, setting up programs, and optimizing parameters for third-party equipment.
Diagnose electrical, mechanical, and programming problems related to Robotics equipment and application-specific software packages.
Perform troubleshooting, repairs, and support for company equipment on an as-needed basis, generating application notes with problem-solving information.
Manage internal and project-related programs from inception to completion, ensuring project timelines are upheld and communicating any deviations to the department manager.
Ensure engineering compliance with customer specifications and keep the company informed of these requirements.
Collaborate with the Customer Service Manager to design and present advanced technical training programs for field service technicians and technical staff, including curriculums, presentations, tests, and lab materials.
Provide on-the-job training, coaching, and mentoring to upcoming Field Service Technicians, promoting teamwork.
Flexibility in work/travel schedule, with the ability to travel to customer sites on short notice and work long hours to meet customer needs.
Travel to customer sites is required, both domestically (frequent) and internationally (infrequent).
Maintain a safe and tidy work area, adhere to safety regulations, and report any safety concerns.
Deliver high-quality products and services to customers, contributing to continuous improvement within the Quality System.
Perform other duties as assigned.
Qualifications
Bachelor's degree (B.S.E.E./B.S.C/B.S.M.E.) from a four-year college or university and 3+ years of related experience and/or training, or an equivalent combination of education and experience. A Master's or Doctorate in an applicable/related field is preferred.
Robotic Programming experience is required.
Skills and Knowledge:
Strong knowledge of electrical theory, low voltage circuits, design, and/or testing, including set up and troubleshooting of robot and automation controls, AC/DC circuits, and servo controls.
Proficiency in computer programming, including Robot (KRL or equivalent, VisualBasic, C+, C') and PLC (Siemens and Rockwell) programming. Strong computer skills and experience with PC-based systems and information technologies (IT).
Ability to read and interpret mechanical, electrical, electronic, etc., prints, and other related technical documentation.
Familiarity with customer service principles for both phone and face-to-face interactions.
Demonstrated ability to maintain composure and focus under high-stress situations and tight timelines.
Knowledge of AutoCAD.
Summary
Our client, a leading global automation corporation is looking for a Technical Application Support Specialist to join the team. This is a client-facing position, which has a direct responsibility for providing troubleshooting, creates product-related presentations and demonstrations in conjunction with sales management. This is a permanent and fully onsite position.
Are you a person with knowledge of electrical theory, low voltage circuits, design and/or testing, set up and troubleshooting of robot and automation controls, AC/DC circuits and servo controls? Are you a person with Robotic programing experience? Do you think you're a excellent communicator?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to kyle.chan@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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