technical customer support representative - saint johns - nb, Saint John

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
saint john, new brunswick
sector
contact centre and customer care
job type
temporary
reference number
2172497STFEN
contact
randstad canada
apply now

job description

We are looking for a Customer Support Representative for our client in the printing and telecommunications industry.

-Provide an Excellent Customer Experience
-Solve Customer Hardware, Software and Networking problems at first contact using multiple Xerox
Systems and Software Tools
-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencing
and Web Chat
-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to
appropriate team as necessary
-Resolve issues on the first call and engage escalated groups as appropriate
-Contribute to knowledge systems to enhance solutions provided to customers
-Ability to Execute processes unique to Xerox Major Account Customers to ensure Service Level
Agreements are met
-Interchange among a variety of Xerox systems and technologies
-Provide feedback on Policies and Procedures to continuously improve Customer experience
-Maintain product knowledge
-Meet and exceed performance targets
-Represent Xerox to Customers in a Professional and Ethical manner

Advantages
-Work for a top-tier organization in the Global Corporation
- Earn the competitive wage of $15 per hour
-Work in Saint Johns
-Work full time business hours on a 12 month assignment



Qualifications
-Post-Secondary Education is an asset
-1-2 years of related experience preferred
-Demonstrated Superior Customer Service Skills
-Experience using Social Media technologies (Skype, Facetime, Google Duo)
-Experience with Apple and Android devices to support video conferencing
-Solid Problem-Solving Skills
-Ability to communicate effectively – listening, written & verbal
-Ability to deliver results independently and as a part of a team
-Strong Organizational, Prioritization & Time Management Skills

Lindsay,
Sylvia,
Carlo,
Andrea

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.