Technical support agent - customer care

Recognized for designing software specialized in profitability analysis and revenue property management, our client markets its innovative web applications in North America and Europe.They rely on a team of young professionals who are passionate about new technologies. Thanks to their solid expertise and culture of innovation, the Canadian-based company can boast of being a world leader in user-friendly and accessible web applications for rental property professionals.If you have experience in technical support or customer service and are comfortable with technology, this position is for you!Location: SherbrookeSalary: between 18-21$/hr, can be discussed upwards if very good experienceSchedule: 35h/week, Monday to Friday between 9am and 5pmWhen: as soon as possibleAdvantages-Complete and paid training-Opportunities for advancement-Flexible schedule-Relaxed atmosphere-Vacation time-Complete group insurance (life, medical, and complementary care)-A skills development program well supported by our management teamsSeveral performance-related recognitions (BONUS)-A great dynamic team and an expanding company Responsibilities-Inbound and outbound calls-Taking emailsFollow-up with customers in the form of satisfaction surveys-Creation and resolution of technical support tickets-Coaching clients on the use of property management software-Offering and presenting the company's services to potential clientsQualifications-Bilingualism required-D.E.S. or DEP in computer support/sales consulting/accounting/secretarial work, an asset-Ability to adapt -Knowledge of Windows-Skilled with new technologies and computers in general -Good listening skills-Sense of initiative-Spirit of analysis-Customer service oriented -Results orientedSummaryIf you are interested in this position, you can apply here directly or send me your updated CV at gabriel.whiting@randstad.caWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.