Technical Support Analyst - RQ00320

Advantages
- Can work from home 3 days a week

- potential to renew this contract once initial 3 months has been completed

Responsibilities

RESPONSIBILITIES

• Providing tier 1 technical support services to end users;

• Providing mobile devices support services;

• Performing hardware and software installations, upgrades and troubleshooting;

• Managing and prioritizing calls in a help desk ticketing tracking system;

• Providing basic end-user training; and

• Developing knowledge base articles for end users.

Qualifications
SKILLS NEEDED

Must Haves:

- 2+ years experience providing tier 1 call centre and technical support to end users

- Knowledge of ticketing system ( Service Now preferred)

- Experience providing mobile devices support services (Android & iOS)

- Experience performing hardware and software installations, upgrades and troubleshooting

Desktop operating systems: Windows 10, Mac OS;
Mobile operating systems: , iOS, Android;


Nice to Haves:

Microsoft End Point Manager (In Tune)



Summary

Exp. providing tier 1 call centre and technical support to end users ( minimum 2-3 years )

Knowledge of ticketing system ( Service Now preferred) ( minimum 2-3 years )

Exp supporting mobile devices (android & iOS) ( minimum 2-3 years )

Exp. performing hardware & software installations, upgrades ( minimum 2-3 years )

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.