technical support representative - london 32504, London

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
london, ontario
sector
administrative support
job type
temporary
reference number
2174415STFEN
contact
randstad canada
apply now

job description

Do you have previous call center experience and have a technical background? If so, we have the perfect opportunity for you!

We are currently recruiting for a Tech Support Representative for a 1 year contract with a top 5 bank in London.

Pay rate: $17.50

Hours: 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday

As a Tech Support Representative, your responsibilities will include, but are not limited to:
- Single point of contact for technical support and general inquiries (password changes, e-Messaging, hardware, software)
- Respond to a variety of inbound calls/ emails
- Ensure accurate and detailed problem documentation/ ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages

Advantages
- Work of a leading bank in Canada
- Foot in the door opportunity to gain banking experience
- Long term contract (1 year!)
- Work in a team environment
- Receive in depth classroom training and shadowing

Qualifications
- Computer savvy with professional level MS suites
- Adaptable, professional, flexible, a quick learner, and has strong customer service skills
- 1 year call center
- Post secondary education (nice to have)
- 1 year technical background


* Clear credit and criminal check required *

Interested in this Tech Support Representative position in London? Apply online today!

Qualified candidates will be contacted.


Vittoria,
Angel,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.