technical support representative - london 32504, London

randstad canada
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job details

london, ontario
administrative support
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reference number
randstad canada
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job description

Do you have previous call center experience and have a technical background? If so, we have the perfect opportunity for you!

We are currently recruiting for a Tech Support Representative for a 1 year contract with a top 5 bank in London.

Pay rate: $17.50

Hours: 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday

As a Tech Support Representative, your responsibilities will include, but are not limited to:
- Single point of contact for technical support and general inquiries (password changes, e-Messaging, hardware, software)
- Respond to a variety of inbound calls/ emails
- Ensure accurate and detailed problem documentation/ ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages

- Work of a leading bank in Canada
- Foot in the door opportunity to gain banking experience
- Long term contract (1 year!)
- Work in a team environment
- Receive in depth classroom training and shadowing

- Computer savvy with professional level MS suites
- Adaptable, professional, flexible, a quick learner, and has strong customer service skills
- 1 year call center
- Post secondary education (nice to have)
- 1 year technical background

* Clear credit and criminal check required *

Interested in this Tech Support Representative position in London? Apply online today!

Qualified candidates will be contacted.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.