Our client, a leading enterprise software solutions provider is looking for a Technical Support Specialist, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.
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Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to pooja.malik@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Advantages
Exciting opportunity for an action-oriented, customer focused individual looking for a fast-paced environment where they can make significant contributions
Work in established large enterprise solution provider
Hybrid work pattern
Responsibilities
Utilize skillsets to troubleshoot Client issues in a timely manner
Troubleshoot technical issues, including networking, hardware, and connectivity issues
Act as Tier two escalation point from frontline support team as well as tech team
Identify and trace program issues within the product
Run utilities to correct data issues
Act as primary support liaison between Clients and the company, providing updates on issue progress and follow-up as necessary
Collaborate with other departments or offices to expedite issue resolutions
Promote a high-quality, professional, service-oriented company image among clients
Assist with testing the Club product
Participate in afterhours rotation
Qualifications
5+ years of technical work experience, preferably in technical support with customer and internal support team communication
Experience in accounting-based applications, especially in private or public golf club, hotel, or related hospitality industries, is beneficial
Practical knowledge of networking and troubleshooting, including Citrix and Terminal services
SQL/.NET experience is necessary for script running, database installation, and troubleshooting
Familiarity with Window server OS is mandatory
3-5 years of customer service experience is required
Must be able to prioritize tasks and multitask in a fast-paced environment
Courteous and professional communication, demeanor, and attitude on phone calls is vital
Proven track record of meeting deadlines
Excellent organizational, time management, punctuality, and customer service skills
Detail-oriented with task prioritization abilities
Good team player, yet willing to take personal responsibility for issue resolution
Knowledge of various operating systems, including Windows 7, 8.1, and higher
Effective verbal and written communication skills and interpersonal skills are a must
Must be willing to work shifts starting between 8 AM EST and 8 PM EST
Some college education is preferred, and an accounting degree or experience is advantageous.
Summary
Our client, a leading enterprise software solutions provider is looking for a Technical Support Specialist, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.
Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to pooja.malik@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a leading enterprise software solutions provider is looking for a Technical Support Specialist, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.
Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to pooja.malik@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Advantages
Exciting opportunity for an action-oriented, customer focused individual looking for a fast-paced environment where they can make significant contributions
Work in established large enterprise solution provider
Hybrid work pattern
Responsibilities
...
Utilize skillsets to troubleshoot Client issues in a timely manner
Troubleshoot technical issues, including networking, hardware, and connectivity issues
Act as Tier two escalation point from frontline support team as well as tech team
Identify and trace program issues within the product
Run utilities to correct data issues
Act as primary support liaison between Clients and the company, providing updates on issue progress and follow-up as necessary
Collaborate with other departments or offices to expedite issue resolutions
Promote a high-quality, professional, service-oriented company image among clients
Assist with testing the Club product
Participate in afterhours rotation
Qualifications
5+ years of technical work experience, preferably in technical support with customer and internal support team communication
Experience in accounting-based applications, especially in private or public golf club, hotel, or related hospitality industries, is beneficial
Practical knowledge of networking and troubleshooting, including Citrix and Terminal services
SQL/.NET experience is necessary for script running, database installation, and troubleshooting
Familiarity with Window server OS is mandatory
3-5 years of customer service experience is required
Must be able to prioritize tasks and multitask in a fast-paced environment
Courteous and professional communication, demeanor, and attitude on phone calls is vital
Proven track record of meeting deadlines
Excellent organizational, time management, punctuality, and customer service skills
Detail-oriented with task prioritization abilities
Good team player, yet willing to take personal responsibility for issue resolution
Knowledge of various operating systems, including Windows 7, 8.1, and higher
Effective verbal and written communication skills and interpersonal skills are a must
Must be willing to work shifts starting between 8 AM EST and 8 PM EST
Some college education is preferred, and an accounting degree or experience is advantageous.
Summary
Our client, a leading enterprise software solutions provider is looking for a Technical Support Specialist, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.
Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to pooja.malik@randstad.ca or reach out to me on LinkedIn with a message referring to this post.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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