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Technical Support Specialist

job details

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    job details

    Description

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. 

    Scope/ Purpose of the Position: 

    The Technical Support Specialist (TSS) provides technical support, to Maintenance Operations Control and Line Maintenance, by providing additional troubleshooting instructions / guidance for Aircraft on Ground (AOGs), delays and complex defects. TSS also monitors and initiates specific troubleshooting based on recurring defects and reliability trends.

    Key Functions & Accountabilities:
    • Conduct technical investigations of recurring chronic defects including obscure problems on rogue aircraft/systems and components.
    • Initiate Technical Support Requests (TSRs) as required to address recurring defects and on-going deferrals.
    • Provide technical support/advice to Maintenance Operations Control, Line Maintenance, and other departments on a daily basis, including “off-duty” hours when required.
    • Monitor “AOG” and “Out of Service” aircraft daily and assist as required.
    • Review operational delays proactively to preclude further disruptions. 
    • Coordinate with respective fleet managers and engineers, as required on AOGs and fleet issues.
    • Initiate Maintenance Alerts or other technical communication as required.
    • Respond to investigation requests in support of company SMS program.
    • Review associated aircraft and/or system performance using appropriate tools and systems (AHM, FlightLink, ACARS, TRAX, Communicator, FDR Data, etc) or related trend and reliability data.
    • Attend the Maintenance Review Board Meetings and participate in the ETOPS reliability review
    • Liaise with OEM representatives as required for support and follows up on OEM generated alerts.
    • Support projects for aircraft entry into service, corporate initiatives, and lease returns
    • Host the daily Tech Support Fleet calls.

    Qualifications

    • A valid AME ‘M’ license is essential. Consideration will be given to candidates with ‘E’ license pending review of overall training and experience.
    • An ACA with any Boeing and/or Airbus aircraft (or associated powerplant) endorsement is considered an asset.
    • An avionics background is also considered an asset.  
    • Ability to develop/write clear, concise technical descriptions, instructions/ task cards, work programs, reports and correspondence including updating technical data systems.
    • Demonstrated strong interpersonal skills and ability to work well with others.
    • Strong sense of initiative in taking appropriate action and sound judgment.
    • Ability to deal effectively with internal/external customers.
    • Demonstrated leadership skills.
    • Strong analytical and problem-solving skills.
    • High energy level, self-starter and works well without direct supervision.
    • Technical post-secondary education and/or external or internal management development considered an asset.
    Conditions of Employment:
    • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
    Linguistic Requirements
    Based on equal qualifications, preference will be given to bilingual candidates. 
    Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

    Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

    Description

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. 

    Scope/ Purpose of the Position: 

    The Technical Support Specialist (TSS) provides technical support, to Maintenance Operations Control and Line Maintenance, by providing additional troubleshooting instructions / guidance for Aircraft on Ground (AOGs), delays and complex defects. TSS also monitors and initiates specific troubleshooting based on recurring defects and reliability trends.

    Key Functions & Accountabilities:
    • Conduct technical investigations of recurring chronic defects including obscure problems on rogue aircraft/systems and components.
    • Initiate Technical Support Requests (TSRs) as required to address recurring defects and on-going deferrals.
    • Provide technical support/advice to Maintenance Operations Control, Line Maintenance, and other departments on a daily basis, including “off-duty” hours when required.
    • Monitor “AOG” and “Out of Service” aircraft daily and assist as required.
    • Review operational delays proactively to preclude further disruptions. 
    • Coordinate with respective fleet managers and engineers, as required on AOGs and fleet issues.
    • Initiate Maintenance Alerts or other technical communication as required.
    • Respond to investigation requests in support of company SMS program.
    • Review associated aircraft and/or system performance using appropriate tools and systems (AHM, FlightLink, ACARS, TRAX, Communicator, FDR Data, etc) or related trend and reliability data.
    • Attend the Maintenance Review Board Meetings and participate in the ETOPS reliability review
    • Liaise with OEM representatives as required for support and follows up on OEM generated alerts.
    • Support projects for aircraft entry into service, corporate initiatives, and lease returns
    • Host the daily Tech Support Fleet calls.

    Qualifications

    • A valid AME ‘M’ license is essential. Consideration will be given to candidates with ‘E’ license pending review of overall training and experience.
    • An ACA with any Boeing and/or Airbus aircraft (or associated powerplant) endorsement is considered an asset.
    • An avionics background is also considered an asset.  
    • Ability to develop/write clear, concise technical descriptions, instructions/ task cards, work programs, reports and correspondence including updating technical data systems.
    • Demonstrated strong interpersonal skills and ability to work well with others.
    • Strong sense of initiative in taking appropriate action and sound judgment.
    • Ability to deal effectively with internal/external customers.
    • Demonstrated leadership skills.
    • Strong analytical and problem-solving skills.
    • High energy level, self-starter and works well without direct supervision.
    • Technical post-secondary education and/or external or internal management development considered an asset.
    Conditions of Employment:
    • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
    Linguistic Requirements
    Based on equal qualifications, preference will be given to bilingual candidates. 
    Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

    Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.