Tenant Services Coordinator

Our client, a major player in the Canadian insurance and real estate industry, is looking to hire a Tenant Services Coordinator residential for their downtown Montreal office.

What the company will offer:
- 40 hours per week (9:00am to 5pm in person) ;
- 3 weeks of vacation time;
- Insurance (after 3 months) ;
- RRSP (after 3 months);
- Stable and human team;
- Salary between 45k$ and 50k$ (depending on experience);



Advantages
- 40 hours per week (9:00am to 5pm in person) ;
- 3 weeks of vacation time;
- Insurance (after 3 months) ;
- RRSP (after 3 months);
- Stable and human team;
- Salary between 45k$ and 50k$ (depending on experience);

Responsibilities
Customer Service
- Respond to all incoming phone calls and email inquiries, walk-in inquiries from current residents with professionalism and courtesy;
- Provide superior customer service to internal and external customers by identifying and understanding their needs;
- Promote a strong sense of community;

Administration and Operations
- Administrative duties such as updating information in property management systems, creating work orders for maintenance staff, creating and tracking purchase orders and other related functions;
- Develop and maintain an effective line of communication with staff, residents and contractors; Coordinate with site staff and liaise with various internal teams;
- Drafting and sending notices to tenants;
- Correspond with the Property Administrator regarding daily adjustments to resident statements; such as adjustments to parking fees and lockers;
- Issue and track work orders and purchase orders;
- Monitor expenses in accordance with the budget established by the Property Manager;
- Conduct inspections to ensure that outside contractors' work is in accordance with work order requests;
- Utilize the property management system to pull various reports
- Greet new residents and provide a comprehensive orientation in coordination with the leasing team;
- Organize the office to ensure it is neat and organized;
- Oversee the inventory of office supplies;
- Ensure proper file management and archiving;


Marketing
- Assist in the coordination of events;
- Maintain event calendars; Assist in coordinating welcome package for new tenants and various ad hoc projects;
- Assist with tenant satisfaction surveys;
- Provide support to the leasing team with prospective resident calls or walk-ins as needed;


Qualifications
- Plus at least 1+ years of customer service experience (ideally in real estate or retail or hospitality);
- Administrative experience preferred;
- Bilingualism required in French and English (written + spoken);
- Experience in property management (an asset);
- Passionate about customer service and always looking for ways to exceed expectations;
- Excellent problem-solving skills and ability to navigate complex situations;
- A highly collaborative individual with strong communication skills (written, oral and interpersonal);
- Knowledge of MS Office (Word, Excel, Outlook and PowerPoint);
- Knowledge of Yardi 7S, Angus Anywhere (an asset);
- Must be a self-starter with a high degree of initiative, resourcefulness, flexibility, self-reliance and professionalism;
- Must be able to work in two different buildings (3 days in one and 2 days the other, located in NDG/CDN);


Summary
Are you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and anty.tzitzikas@randstad.ca and we will contact you shortly if your profile matches the criteria.

We look forward to speaking with you.

Human forward !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.