three month call centre position jan 2020 start!, Victoria

posted
contact
randstad canada
job type
permanent
apply now

job details

posted
location
victoria, british columbia
sector
administrative support
job type
permanent
reference number
2194077STFEN
contact
randstad canada
apply now

job description

Our client in Victoria is looking a Customer Service Representative to work a 3-month project in. The successful candidate will work 37.5 hours, but if you are only open to part-time we still want to hear from you. We are looking for excellent customer service people! The position would start Jan 2020.

***** This is a 3 month position ******

Responsibilities:

• Provide first in class service to our customers telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies
•Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

Advantages

• Work for a reputable company
• Earn $21 per hour
• Victoria location
• Work full-time hours (7.5 hrs/day)
• 3-month full time or part time – there is flexibility

Qualifications

• 1+ years of high call volume experience or in a contact center environment
• Excellent telephone manner and communication skills.
• Excellent customer service skills and professional telephone/email etiquette.
• Must be flexible with respect to working hours –needs.

If this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to kirk.spady@randstad.ca or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.

Any questions? Please feel free to call the Randstad office at 250.383.1389 and one of the team will be happy to help.


Rajbans,
Sarah,
Ingrid,
Kirk

Phone Number:
250.383.1389
Fax Number:
250.360.1685

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.