what is a program manager?

As a program manager, you are responsible for operations in a company and progress toward its goals. Unlike working on a specific project in the company, you oversee all activities to ensure they run smoothly. You manage complex operations and ensure the interconnected parts work together to keep the business growing.

The role of a program manager involves laying out strategies to achieve the organization's goals and managing the resources and people in the company. Hence, your job is to review production, create new projects and constantly develop new objectives to keep the business profitable.

Since you focus on the company's vision, you ensure all projects and activities contribute towards business success. You draw roadmaps with schedules and budgets and anticipate possible problems and complications. You collaborate with various teams within the organization to ensure their projects are successful. For instance, you avail the necessary resources to product and project managers to speed up the development of projects. With your bird's-eye view of all aspects of the company, you can provide strategic guidance.

As a program manager, you work for large organizations in a fast-paced industry dealing with interconnected projects. You have various statistical tools and techniques to assist with analysis and developing organizational goals.

Would working as a program manager suit your team-building and leadership skills? Then read on to find out what competencies and qualifications you need to thrive in a program manager role.

program manager roles
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average program manager salary

According to Job Bank, the average salary of a program manager in Canada is $103,198 per year. The earnings depend on experience and qualifications. When you are new to the role, you start with a salary of $75,000 yearly. As you build your experience and qualifications, your earning potential increases. You can take home over $154,946 annually with extensive experience or additional certifications.

how to increase your salary as a program manager

Your earnings as a program manager depend on various factors, including experience and skills. Since it is a senior managerial position, you need added qualifications and experience. For instance, if you have additional certifications or years of experience, you are likely to earn more.

Working for large organizations increases your earnings since they have unlimited resources and can pay more for your expertise. Large companies also handle complex projects with vast budgets, increasing your earnings. In a small company, you earn less due to the limited resources available, and you also handle smaller projects. The types of projects also influence your earnings. For instance, non-technical projects require minimal expertise, unlike technical projects that need additional certifications or expertise.

download our salary guide
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types of program managers

As a program manager, you can focus on serving internal and external teams or concentrate on the company's infrastructure and products.

  • Internal program manager: your focus is on initiatives that improve the performance of the company's teams. For instance, you create programs that enhance productivity and performance, like introducing information technology (IT) resources.
  • External program manager: you concentrate on projects that serve third-party partners and customers. Your job is to ensure business decisions don't have a negative impact on your clients. You also negotiate contracts and improve corporate social responsibility.
  • Products and services program managers: as a program manager, you are involved in product planning and coordinating product delivery as per the schedule. You also identify bottlenecks and develop ways to improve efficiency.
woman looking away from tablet
woman looking away from tablet
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working as a program manager

If you enjoy working on diverse projects, explore the duties and responsibilities of program managers.

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program manager skills and education

The educational requirements for becoming a program manager in Canada include:

  • Degree: pursue a bachelor’s degree in project management or business to work as a program manager. You can work in diverse industries, but you'll need specialized skills to work on technical projects. For instance, if you want to work on engineering projects, you may need an engineering degree and a professional engineer's licence to practise.
  • Certification and experience: aside from a bachelor's degree, certifications improve your chances of landing a role as a program manager. Consider pursuing a Project Management Professional (PMP) certification offered by (PMI). You can also complete a Program Management Professional (PgMP) or a Portfolio Management Professional certification course for senior roles. Aside from certifications, it's important to gain relevant working experience.

competencies and characteristics of program managers

Some of the soft skills of a program manager include:

  • Resource management skills: as a program manager, you need exceptional skills in allocating and identifying resources to ensure projects work as planned. That means you should have contingency plans that address risks and costs. For instance, you need backup plans in case a contract falls through or the prices of materials increase at the beginning of a project.
  • Negotiation skills: programs involve various moving parts, and you negotiate contracts with suppliers and work with project managers. As a program manager, negotiation skills help you sell ideas and influence others to work towards your goals.
  • Analytical skills: you need analytical skills to collect and integrate data from various programs into your decision-making processes. Analytical skills also help you identify issues in the projects and find solutions.
  • Leadership skills: as a program manager, you need leadership and project management skills to turn project plans into realities. You identify people's strengths and weaknesses and assign tasks appropriately with leadership skills. You also motivate and inspire team members throughout the programs.
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FAQs about product manager jobs

Here, you will find the answers to the most frequently asked questions about the profession of a program manager.

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meet a recruiter

Make sure your resume is up-to-date, including information about your technical skills and certifications. Then share it with us to connect with a recruiter and be matched with job opportunities.

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