The Canadian customer care landscape is undergoing a fundamental transformation. With AI reshaping daily operations and new regulations driving demand for bilingual agents, customer service roles are becoming more strategic and sophisticated. To succeed in this new environment, organizations must embrace digital transformation and talent-centric hiring.
To attract and retain the best employees, employers must create environments that support career growth and offer competitive compensation aligned with current market trends.
prepare to uncover
- how to attract top talent in a competitive Canadian labour market
- how the current compensation trends will shape your hiring strategy
- what impact local salary trends have on today’s customer support roles
Our 2026 customer care salary guide is the essential resource for navigating these shifts, providing the data and strategies you need to build a high-performing team.
what you'll uncover in our 2026 salary guide
Our comprehensive guide compiles data from a wide range of customer care roles to give you a detailed view of the evolving Canadian market. Inside, you will find:
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in-demand job market data
Get a granular look at national and regional salary averages for the most sought-after roles, including:
- bilingual customer service representative
- customer care team lead
- contact centre manager
- customer success manager
- technical support specialist
- customer care specialist
- client services representative
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analysis and trends for the year ahead
Beyond the numbers, our guide provides strategic insights into the factors that will drive hiring and retention in 2026.
- Investing in AI and reskilling: Learn how to strategically invest in AI to augment your team's capabilities. Our guide explores the importance of reskilling opportunities to help professionals stay ahead of technological changes and bridge the gap between current skills and future needs.
- The new remote work playbook: We explore how remote service models can expand your talent pool beyond geographic boundaries, reduce overhead costs, and provide the scalability needed to handle fluctuating call volumes. The guide provides strategies for redesigning operations around remote capabilities to attract top talent.
- Building a bilingual advantage: Our guide explores the strategic importance of hiring bilingual talent for both compliance and organizational growth. We provide insights on the geographic distribution of bilingual job demand and how to attract professionals who combine language skills with technical expertise.
Our guide features contributions from industry experts, offering a comprehensive view of the current and future landscape of customer care compensation in Canada. By understanding these trends, you can build a high-performing team that delivers a competitive advantage.
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