your privacy, explained.

Randstad Interim Inc. (referred to in this notice as: “we” or “us” or “Randstad Canada”) values transparency. Your privacy and the security of your personal data is important to Randstad Canada and the rest of the Randstad Group companies. We are responsible for ensuring that all personal information entrusted to us is processed in accordance with applicable data protection legislation. 

With this data protection notice, along with our cookie and interest-based advertising policy we are striving to provide you with a good understanding of why we collect and use your personal information, how your information is shared, retained and protected, and how you can exercise your personal choices. We will also explain how you can find out what personal information we hold about you. 

This data protection notice applies to the processing of personal information we collect when you visit our website, use our mobile app, when we provide you our Services (as defined below) and the processing of personal information of persons who work for companies with which we conduct (or intend to conduct) business.

• about Randstad

  Randstad Canada will process your personal information in accordance with this data protection notice (such personal information sometimes also referred to as “data”). For greater clarity, processing means any operation or set of operations which is performed on your personal information, such as collection, storage, adaptation, disclosure, restriction, and/or destruction, among others (collectively referred to as “Processing” or “Process”). 

  Except as otherwise set out below, Randstad Canada is the Controller of personal information (“Controller” within the meaning of applicable data protection legislation). For greater clarity, Controller means the entity who decides why and how personal information is Processed. As the Controller, Randstad Canada will alone or jointly with others, determine the purposes and means of processing your personal data. 

  For the efficient operation and management of our business, Randstad Group Companies may in certain instances jointly define the purposes and means of Processing personal information (in which case the Randstad Group Companies may be defined as “joint controllers”). Examples of joint Processing activities include, but are not limited to, those related to managing our Misconduct Reporting Procedure, as well as our Economic Sanctions checks, which we do jointly with Randstad Group Companies. Please contact us (see the section “Contact us” below) if you want to know more about these jointly-controlled processing activities or would like to receive a summary of the joint controllers’ roles and responsibilities and/or exercise your data protection rights regarding any jointly-controlled processing of your personal data.

• HR technologies

  Our use of innovative HR technologies for talent matching and services

  Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes. 

  For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for. This is a user-friendly way for candidates to:

  • provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
  • know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
  • answer at any moment convenient to the user.

  As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants. This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in. 

   

  Improving the client experience

  HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion. 

   

  Web beacons

  Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
   

  Responsible use of HR technologies

  Randstad is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

  We strive to involve human beings whenever we make decisions that significantly impact you.  If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you.

  To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

  • We regularly test the output created by these technologies to identify potential unfair bias.
  • We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
  • Both our consultants and our search and match algorithms are thoroughly trained and always work together.

• with whom do we share your personal data

  We may share your personal data:

  • with other entities of the Randstad group of companies, including but not limited to Randstad Sourceright, Randstad Risesmart, Monster, and Ausy by Randstad, among others . We are part of a multinational group of companies and sometimes we may share personal information with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our Services to you (include as matching) and to our clients. For an overview of these entities, click here.
  • with Randstad clients. Within the scope of our Services, including recruitment and provision of temporary work, as well as to facilitate a transfer of employment (“temp-to-perm”) 
  • with third parties providing HR-related services to use (e.g. payroll service providers).
  • with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider).
  • with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event).
  • with providers of professional services (e.g. to our auditors, our tax advisors, our legal advisors).
  • with banks and insurers (e.g. in order to pay the salaries of our temporary workers we share some of their personal data with our bank).
  • with pension funds. 
  • with public authorities (e.g. pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities).
  • with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them).

  We may also disclose your personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets.

  When we share your personal information as described above, such personal information may be transferred outside of Canada. In the event that we transfer your personal information internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place.

  For more information about the safeguards that we have implemented to protect your personal information internationally, please contact us at privacyofficer@randstad.ca.

• how we will protect your personal data

  We have technical and organizational security measures in place to protect your personal information from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those Processing your personal information are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data.

  While we have measures in place to protect your personal information, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal information breaches.

• your data protection rights

  You have the following rights regarding your personal data: \

  1. Right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this notice.

  2. Right of access: You have the right to access the personal data we keep about you – this is because we want you to be aware of the personal data we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations.

  3. Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data.

  You can exercise your rights by emailing privacyofficer@randstad.ca.

  We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal information with anyone else but yourself!

  You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away.

  In any case, within one month from your request, we will inform you on the actions taken.

  You have the right to lodge a complaint with a supervisory data protection authority including but not limited to the Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Québec, K1A 1H3, 1-800-282-1376

• changes to this data protection notice

  We may update this notice from time to time. You can see the date on which the last change was made below in this notice. We advise you to review this notice on a regular basis so that you are aware of any changes. 

  This statement was updated on: May 27, 2022