détails d'emploi
We are seeking a Genesys Cloud CX Solution Architect/Administrator for a one-year contract, with a potential six-month extension. This is a hybrid role, requiring four days a month of on-site work. You will be a key player in implementing and supporting the Genesys Cloud CX CCaaS Solution, working closely with an external vendor to design, configure, and optimize the platform.
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Advantages
- Play a central role in a major technology implementation project.
- Work closely with an external vendor and internal teams, enhancing collaboration skills.
- Opportunity to apply and expand expertise in a leading contact center platform.
- Hybrid work model offers flexibility.
Responsibilities
- Provide strategic and technical guidance on Genesys Cloud CX capabilities and best practices.
- Collaborate with vendors and internal teams to design and configure the Genesys platform, including call flows, IVR, and queues.
- Oversee integrations with telephony carriers, identity providers (Azure AD), and other systems.
- Support the integration between Genesys Cloud CX and WFM/QA solutions.
- Ensure compliance with organizational security and data protection standards.
- Develop migration plans and test scenarios.
- Document system architecture, configurations, and user guides.
- Act as the primary system administrator, handling user provisioning and license management.
- Monitor system performance and proactively resolve technical issues.
- Coach and upskill IT and Business Operations staff through knowledge transfer and training.
Qualifications
- A minimum of 7+ years of experience with Genesys Architect call flows, digital channels, and ACD routing.
- A minimum of 7+ years of experience deploying VOIP phone systems with deep knowledge of telephony concepts (SIP, SBCs, QoS, E-911, etc.).
- A minimum of 7+ years of experience with SSO/SAML and user lifecycle via SCIM or Azure AD provisioning.
- A minimum of 7+ years of experience utilizing REST APIs in development.
- Proven success as both a Solution Architect and Platform Administrator on at least one enterprise-level Contact Center system implementation.
- Strong analytical and troubleshooting skills.
- Familiarity with ITIL, DevOps CI/CD, and Agile frameworks is a plus.
- Excellent communication skills with the ability to translate technical concepts for diverse stakeholders.
- Genesys Cloud CX certifications are strongly preferred.
Summary
If you're interested in the Genesys Cloud CX Solution Architect/Administrator role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
We are seeking a Genesys Cloud CX Solution Architect/Administrator for a one-year contract, with a potential six-month extension. This is a hybrid role, requiring four days a month of on-site work. You will be a key player in implementing and supporting the Genesys Cloud CX CCaaS Solution, working closely with an external vendor to design, configure, and optimize the platform.
Advantages
- Play a central role in a major technology implementation project.
- Work closely with an external vendor and internal teams, enhancing collaboration skills.
- Opportunity to apply and expand expertise in a leading contact center platform.
- Hybrid work model offers flexibility.
Responsibilities
- Provide strategic and technical guidance on Genesys Cloud CX capabilities and best practices.
- Collaborate with vendors and internal teams to design and configure the Genesys platform, including call flows, IVR, and queues.
- Oversee integrations with telephony carriers, identity providers (Azure AD), and other systems.
- Support the integration between Genesys Cloud CX and WFM/QA solutions.
...
- Ensure compliance with organizational security and data protection standards.
- Develop migration plans and test scenarios.
- Document system architecture, configurations, and user guides.
- Act as the primary system administrator, handling user provisioning and license management.
- Monitor system performance and proactively resolve technical issues.
- Coach and upskill IT and Business Operations staff through knowledge transfer and training.
Qualifications
- A minimum of 7+ years of experience with Genesys Architect call flows, digital channels, and ACD routing.
- A minimum of 7+ years of experience deploying VOIP phone systems with deep knowledge of telephony concepts (SIP, SBCs, QoS, E-911, etc.).
- A minimum of 7+ years of experience with SSO/SAML and user lifecycle via SCIM or Azure AD provisioning.
- A minimum of 7+ years of experience utilizing REST APIs in development.
- Proven success as both a Solution Architect and Platform Administrator on at least one enterprise-level Contact Center system implementation.
- Strong analytical and troubleshooting skills.
- Familiarity with ITIL, DevOps CI/CD, and Agile frameworks is a plus.
- Excellent communication skills with the ability to translate technical concepts for diverse stakeholders.
- Genesys Cloud CX certifications are strongly preferred.
Summary
If you're interested in the Genesys Cloud CX Solution Architect/Administrator role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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