Hybrid Disability Case Manager - Edmonton

As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.

Position Type: Permanent, Full-Time

Location: EDMONTON (Hybrid: 1–2 days in-office, 3–4 days work from home)

Compensation: $70,000– $75,000 annually (depending on experience) + Annual Bonus Program

REQUIRED EXPERIENCE : 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims
Minimum 2+ years of professional experience or specialized training in one of the following fields:

- Health, Wellness & Rehabilitation: Experience working as a Kinesiologist, Sports Medicine/Rehab Specialist, Mental Health Worker, or Crisis Intervention Specialist.
- Disability & Life/Health Insurance: Prior experience working with major insurance providers or third-party administrators managing Short-Term Disability (STD), Long-Term Disability (LTD), or Life Waiver claims.
-Workers' Compensation & Injury Claims: Experience coordinating injury claims, occupational health files, or return-to-work programs (e.g., WCB,

-Core Competencies & Transferable Skills Required:
-Information Gathering & Interviewing: Proven ability to conduct structured interviews and gather comprehensive medical, personal, and job-requirement data from clients, employers, and healthcare providers.
- Evaluating Functional Abilities: Experience reviewing medical documentation and physician reports to contrast an individual's physical or mental restrictions against their specific workplace duties.
- Return-to-Work Coordination: Experience collaborating directly with employers, HR teams, or intervention specialists (like Rehab Consultants) to design and monitor early, modified, or graduated return-to-work plans.
-Resilience & High-Volume Management: Ability to confidently manage a growing portfolio of claims (scaling up to 80–90 active cases) in a fast-paced environment while meeting strict deadlines.

-Communication & Emotional Intelligence : Exceptional active listening and empathy skills, with the confidence and professional diplomacy needed to navigate highly sensitive, emotional, or confrontational conversations.


Security Requirement: Government of Canada Reliability Clearance :

Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."


In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry.

As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.


Advantages
• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

Responsibilities
-Manage a portfolio of disability claims, ensuring timely and accurate case handling.
-Evaluate medical documentation to determine claim eligibility and next steps.
-Provide compassionate support to employees dealing with challenging and traumatic experiences.
-Communicate effectively with claimants, healthcare providers, and internal teams.
-Ensure compliance with company policies and regulatory requirements.
-Maintain confidentiality while handling sensitive information related to disability status and claims.

Qualifications
- 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims .
- Strong listening and communication skills in English and French FLUENT
- Ability to work in a fast-paced, high volume environment with attention to detail
- Workes well under pressure and handle sensitive/confidential cases
- Managing complex situations with professionalism and care
- Organizational skills
- Tech savvy
- Reliability Status security clearance Protected B :
Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."




Summary
If you are passionate about making a difference and have the experience to support clients through their disability claims, we encourage you to apply directly. You can also email your resume to jessica.yelozbek@randstad.ca.

We thank all applicants for their interest, however, only those qualified for an interview will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.