détails d'emploi
We are seeking a highly organized and professional Operations Officer II to join our Non-Financial Risk Management (NFRM) Business Management & Strategy team. This role is primarily focused on the end-to-end onboarding of contractors and managing Statement of Work (SOW) hiring requests. You will act as a key operational partner for senior managers (Level 10-11), ensuring that all hiring requests are fulfilled accurately and within established Service Level Agreements (SLAs).
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This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs.
Work Location: Remote at Toronto, ON.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Start Date: ASAP.
As an Operations Officer II, you will provide a broad range of operational support within a collaborative 13-person team. Your day-to-day will involve high-volume back-office processing (95%) and strategic stakeholder interaction (5%). You will be the primary point of contact for people managers looking to hire, guiding them through the onboarding lifecycle, monitoring requests from initiation to completion, and managing system access requirements.
This role requires a unique blend of administrative professionalism, technical proficiency in tracking tools, and strong relationship management skills.
Advantages
Long-Term Opportunity: Gain experience in a high-visibility role within a major financial institution with potential for permanent career growth.
Professional Mentorship: Benefit from 2 weeks of formal training followed by up to a month of on-the-job mentorship.
Dynamic Culture: Work within a collaborative 13-person team known for high morale and a supportive atmosphere.
Prime Location: Work from a prestigious office in the heart of Toronto’s financial district with a flexible hybrid schedule.
Responsibilities
Contractor Onboarding & SOW Management
Request Fulfillment: Work directly with senior managers to fulfill hiring requests for contractors and specialized SOW projects.
Lifecycle Monitoring: Monitor onboarding requests end-to-end, providing proactive status updates and "next steps" to hiring managers and end-users.
System Coordination: Manage and fulfill system access requests to ensure new colleagues are fully equipped upon arrival.
Issue Resolution: Identify and escalate processing or operational bottlenecks, connecting with appropriate partners to facilitate timely resolutions.
Operational Excellence & Reporting
SLA Adherence: Prioritize and manage a high-volume workload to meet strict Service Level Agreement (SLA) requirements for productivity and quality.
Data Tracking: Utilize Excel and SharePoint to track tickets, extract information for reporting, and maintain organized records of all hiring activities.
Due Diligence: Ensure all transactions are performed accurately and in line with internal enterprise frameworks and compliance standards (e.g., Bank Code of Conduct).
Process Improvement: Actively review internal workflows and suggest enhancements to elevate service quality and operational efficiency.
Qualifications
Mandatory Requirements
Experience: 2–4 years of professional administrative or operations experience in a corporate environment.
Organizational Skills: Exceptional ability to multitask and manage high volumes of work under pressure without compromising accuracy.
Communication: Strong oral and written communication skills with the ability to manage relationships with various stakeholders, including senior-level managers.
Technical Skills: Proficiency in Microsoft Office Suite, with intermediate to advanced skills in Excel (for tracking and data extraction) and SharePoint.
Mindset: A strong customer-experience mindset with a focus on problem-solving and proactive follow-ups.
SLA Knowledge: Previous experience working within a performance-measured environment governed by Service Level Agreements.
Preferred Qualifications
Education: Post-secondary education is highly preferred.
Industry Experience: Previous experience within the banking or financial services sector.
Customer Service: Strong background in customer-centric roles where relationship building was a key component.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Please send your resume to andrea.francis@randstad.ca with the subject line Customer Service Financial - Toronto
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
voir plus
We are seeking a highly organized and professional Operations Officer II to join our Non-Financial Risk Management (NFRM) Business Management & Strategy team. This role is primarily focused on the end-to-end onboarding of contractors and managing Statement of Work (SOW) hiring requests. You will act as a key operational partner for senior managers (Level 10-11), ensuring that all hiring requests are fulfilled accurately and within established Service Level Agreements (SLAs).
This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs.
Work Location: Remote at Toronto, ON.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Start Date: ASAP.
As an Operations Officer II, you will provide a broad range of operational support within a collaborative 13-person team. Your day-to-day will involve high-volume back-office processing (95%) and strategic stakeholder interaction (5%). You will be the primary point of contact for people managers looking to hire, guiding them through the onboarding lifecycle, monitoring requests from initiation to completion, and managing system access requirements.
...
This role requires a unique blend of administrative professionalism, technical proficiency in tracking tools, and strong relationship management skills.
Advantages
Long-Term Opportunity: Gain experience in a high-visibility role within a major financial institution with potential for permanent career growth.
Professional Mentorship: Benefit from 2 weeks of formal training followed by up to a month of on-the-job mentorship.
Dynamic Culture: Work within a collaborative 13-person team known for high morale and a supportive atmosphere.
Prime Location: Work from a prestigious office in the heart of Toronto’s financial district with a flexible hybrid schedule.
Responsibilities
Contractor Onboarding & SOW Management
Request Fulfillment: Work directly with senior managers to fulfill hiring requests for contractors and specialized SOW projects.
Lifecycle Monitoring: Monitor onboarding requests end-to-end, providing proactive status updates and "next steps" to hiring managers and end-users.
System Coordination: Manage and fulfill system access requests to ensure new colleagues are fully equipped upon arrival.
Issue Resolution: Identify and escalate processing or operational bottlenecks, connecting with appropriate partners to facilitate timely resolutions.
Operational Excellence & Reporting
SLA Adherence: Prioritize and manage a high-volume workload to meet strict Service Level Agreement (SLA) requirements for productivity and quality.
Data Tracking: Utilize Excel and SharePoint to track tickets, extract information for reporting, and maintain organized records of all hiring activities.
Due Diligence: Ensure all transactions are performed accurately and in line with internal enterprise frameworks and compliance standards (e.g., Bank Code of Conduct).
Process Improvement: Actively review internal workflows and suggest enhancements to elevate service quality and operational efficiency.
Qualifications
Mandatory Requirements
Experience: 2–4 years of professional administrative or operations experience in a corporate environment.
Organizational Skills: Exceptional ability to multitask and manage high volumes of work under pressure without compromising accuracy.
Communication: Strong oral and written communication skills with the ability to manage relationships with various stakeholders, including senior-level managers.
Technical Skills: Proficiency in Microsoft Office Suite, with intermediate to advanced skills in Excel (for tracking and data extraction) and SharePoint.
Mindset: A strong customer-experience mindset with a focus on problem-solving and proactive follow-ups.
SLA Knowledge: Previous experience working within a performance-measured environment governed by Service Level Agreements.
Preferred Qualifications
Education: Post-secondary education is highly preferred.
Industry Experience: Previous experience within the banking or financial services sector.
Customer Service: Strong background in customer-centric roles where relationship building was a key component.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Please send your resume to andrea.francis@randstad.ca with the subject line Customer Service Financial - Toronto
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
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