détails d'emploi
We are looking for a Senior Development Specialist (Salesforce Developer) for a six-month contract, with the possibility of a six-month extension. The successful candidate will be a key contributor to a project focused on improving online services for urgent programs and emerging needs. This is a hybrid role, requiring 2-3 days per week in the office, with the option to work on-site five days a week.
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This role is integral to enhancing the communication and information sharing between various internal divisions and a central customer service line (311). By integrating a new work management system (EWMS) with a CRM solution (Salesforce), you will help create transparency and improve the flow of information for both internal teams and customers.
Advantages
- Play a key role in a high-impact, transformative project.
- Opportunity to work with cutting-edge technologies.
- Engage with diverse stakeholders across multiple divisions.
- Hybrid work model offers flexibility.
Responsibilities
- Optimize Omni-Channel Service to enhance customer experience and reduce call center costs.
- Implement post-go-live optimizations to improve efficiency and effectiveness, including optimizing the Knowledge Base, enhancing divisional integration, and implementing Skill-Based Routing.
- Leverage Salesforce reporting and analytics to enable more proactive service delivery and data-driven decision making.
- Work independently and collaboratively with stakeholders to document business processes and requirements.
- Develop and deliver high-level deliverables as identified in the assignment duties, with more detailed deliverables provided upon joining the team.
Qualifications
- A minimum of 10+ years of hands-on experience in large project and program management, with a strong background in government or large private sector organizations.
- Extensive experience in delivering cyber projects (over 5 years).
- In-depth knowledge of traditional and innovative project management methodologies, including Agile, Waterfall, and Iterative methods.
- Strong IT knowledge with relevance to cyber threats, trends, and technologies.
- Proven project excellence in governance, definition, planning, and financial management.
- Active Salesforce Platform Developer or Platform App Builder certification.
- 5+ years of experience integrating Salesforce with other business systems using tools like Apache Nifi, Kafka, and RapidMQ.
- 5+ years of experience with Visualforce, Apex, APEX Web services, LWC, Aura components, and Flows.
- 5+ years of experience implementing Sales Cloud, Service Cloud, and Analytics Cloud (Tableau CRM/Einstein).
- 5+ years of experience building Salesforce native/hybrid mobile applications.
- Ability to work effectively in a transformative program and support the team during peak periods.
- Strong communication and interpersonal skills, with the ability to lead discussions and influence stakeholders at all levels.
Summary
If you're interested in the Senior Salesforce Development Specialist role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are looking for a Senior Development Specialist (Salesforce Developer) for a six-month contract, with the possibility of a six-month extension. The successful candidate will be a key contributor to a project focused on improving online services for urgent programs and emerging needs. This is a hybrid role, requiring 2-3 days per week in the office, with the option to work on-site five days a week.
This role is integral to enhancing the communication and information sharing between various internal divisions and a central customer service line (311). By integrating a new work management system (EWMS) with a CRM solution (Salesforce), you will help create transparency and improve the flow of information for both internal teams and customers.
Advantages
- Play a key role in a high-impact, transformative project.
- Opportunity to work with cutting-edge technologies.
- Engage with diverse stakeholders across multiple divisions.
- Hybrid work model offers flexibility.
Responsibilities
- Optimize Omni-Channel Service to enhance customer experience and reduce call center costs.
...
- Implement post-go-live optimizations to improve efficiency and effectiveness, including optimizing the Knowledge Base, enhancing divisional integration, and implementing Skill-Based Routing.
- Leverage Salesforce reporting and analytics to enable more proactive service delivery and data-driven decision making.
- Work independently and collaboratively with stakeholders to document business processes and requirements.
- Develop and deliver high-level deliverables as identified in the assignment duties, with more detailed deliverables provided upon joining the team.
Qualifications
- A minimum of 10+ years of hands-on experience in large project and program management, with a strong background in government or large private sector organizations.
- Extensive experience in delivering cyber projects (over 5 years).
- In-depth knowledge of traditional and innovative project management methodologies, including Agile, Waterfall, and Iterative methods.
- Strong IT knowledge with relevance to cyber threats, trends, and technologies.
- Proven project excellence in governance, definition, planning, and financial management.
- Active Salesforce Platform Developer or Platform App Builder certification.
- 5+ years of experience integrating Salesforce with other business systems using tools like Apache Nifi, Kafka, and RapidMQ.
- 5+ years of experience with Visualforce, Apex, APEX Web services, LWC, Aura components, and Flows.
- 5+ years of experience implementing Sales Cloud, Service Cloud, and Analytics Cloud (Tableau CRM/Einstein).
- 5+ years of experience building Salesforce native/hybrid mobile applications.
- Ability to work effectively in a transformative program and support the team during peak periods.
- Strong communication and interpersonal skills, with the ability to lead discussions and influence stakeholders at all levels.
Summary
If you're interested in the Senior Salesforce Development Specialist role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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