Technical Representative

At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: 

• Flex and connected mode (telecommuting, flexible schedule) 
• Telemedicine, Group insurance
• Employee assistance program (because we care about the physical and mental health of our people) 
• Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program 

The Challenge:

Reporting to the Technical Manager, the Technical Representative’s mission is to offer the best packaging solutions to customers and optimize their properties and overall performance to help achieve company sales and revenue objectives. This is achieved by supporting client’s unique needs by offering innovative packaging product designs, automation & standardisation solutions, and cost saving opportunities tailored to their situation.

Must be available for travel within Canada and the United States 50% of working time as part of the role.

In short, you will provide support to our Sales team and customers by:

• Providing support and packaging optimization services to our customers.
• Demonstrating ownerships and follow-through on commitments made to our customers.
• Facilitating issue resolution through on & off site problem-solving with customers.

You will achieve this by being responsible for:

• Collaboration with customers to improve existing packaging, material, and techniques, as well as necessary adjustments to equipment setup.
• Maintaining client relationships and ensuring customer satisfaction.
• Ensuring performance of new products for customers and providing necessary support to sales team regarding technical needs as required.
• Supporting customer in automation packaging.
• Develop new packaging material and/or concepts as required.

Bring out the best in yourself! 

Every day, our colleagues choose to respect their true nature by contributing with passion to our mission. 

  
You too, put forward your strengths: 

Education: Post-secondary education in Mechanical Engineering, Industrial Design Technology, or equivalent.

Experience: + years in a client focused engineering technology representative role or similar; Experience in automation, mechatronics, and project management a strong asset.

Technical: ERP and CRM systems, Tappi & ISO standards knowledge, functional understanding of packaging machinery & equipment, and corrugated systems; experience with BHS OS (iCorr, CCC, MCC), Escada Temperature Control Systems, Corrugation and Conversion Equipment Knowledge a strong asset.

Skills: Proactive and self-motivated with a strong client focused mindset, problem-solving skills and innovative solution generation, excellent communicator with the ability to explain difficult technical concepts and a track record of meeting client needs, exceptional rigour and attention to detail.

We look forward to meeting you! 
 

About Cascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.