Technical Service Manager

Advantages
-Excellent compensation and benefits
-Opportunities for career advancement
-Stable, well established company

Responsibilities
-Lead, manage, and support Service Department staff, including technicians
-Plan, coordinate, and oversee all service, maintenance, and warranty activities
-Ensure team objectives, productivity targets, and sales goals are achieved
-Deliver exceptional customer service and maintain strong client relationships
-Address customer concerns and resolve issues promptly and professionally
-Develop and secure new maintenance contracts, including negotiating terms
-Ensure compliance with industry regulations, standards, and company policies
-Oversee scheduling, dispatching, and labor planning

Manage administrative functions including:
o Service call tracking
o Job costing and invoicing
o Collections follow-up
o Inventory tracking

-Procure materials, equipment, and supplies as needed
-Identify operational improvements to increase efficiency and service quality
-Monitor recurring issues and implement solutions to reduce them
-Conduct regular audits of work quality and customer service standards
-Assist with hiring and training of new technicians
-Attend job sites as needed to assess work, oversee progress, or assist with repairs


Qualifications
-Proven experience in a service management role (plumbing/HVAC/construction preferred)
-Strong leadership and team management skills
-Excellent communication and customer service abilities
-Strong organizational and problem-solving skills
-Ability to manage multiple priorities in a fast-paced environment
-Knowledge of industry regulations, codes, and best practices
-Experience with scheduling, dispatching, and job costing systems
-Strong technical writing skills, with the ability to prepare accurate, detailed Incident
-Reports for insurance claims

Summary
If you would like to be considered for this opportunity please forward your resume via email to Nick Paraskeva nick.paraskeva@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.