frequently asked questions

how to reset your password?

  • Visit
  • Click on forgot password.
  • Enter the email address associated with your account.
  • You will receive an email with instructions to reset your password.

can I change or update the email address associated to my account?

  • Absolutely. Give us a call at 1.855.532.3655 and we will update the information for you.
  • Please be ready to validate your identity with your social insurance number, date of birth and mailing address.
  • We will update your account with your new email address and reset your password.

can I receive a copy of my T4/RL1 by fax or email?

  • For security purposes, all tax documents will not be sent by email or by fax. All documents are available on

where can I get a copy of my tax documents?