Customer Service Representative

The details of this role that will help you decide if it’s the right move for you…

Location: Calgary Alberta

Payrate: $18/h

Shift Time: 8:00 am to 4:30 pm


Advantages
Competitive pay rate
Contract: 2 months with possibility of extension
Schedule: Monday to Friday


Responsibilities
 Answer incoming calls and respond to customer requests in a timely and professional manner
 Provide information about products and services, take orders, and gather details related to customer concerns or complaints
 Review and assess customer complaints to determine causes and appropriate resolutions
 Explain service charges and billing inquiries clearly to customers
 Identify, research, and resolve customer issues using internal computer systems
 Escalate unresolved concerns to the appropriate department for further review
 Transfer calls to the correct staff member when needed
 Follow up with customers on open inquiries, claims, or resolutions
 Maintain accurate records of customer interactions, including inquiries, complaints, actions taken, and outcomes
 Verify that solutions have been implemented and customer issues are resolved
 Monitor and report trends in customer calls to the supervisor
 Suggest process improvements to enhance customer service efficiency
 Perform other duties as assigned

Qualifications
Requirements:

2–3 years of customer service experience

Strong verbal and written communication skills

Ability to take initiative and work collaboratively in a team environment

Summary
If this role sounds like a good fit for you please APPLY ONLINE. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.