IT Business Systems Analyst

ect-based initiatives, including requirements gathering, gap analysis, functional design, technical assessments, and collaboration with clinical and technical teams. Candidates must have strong experience with healthcare IT systems, including application upgrades, consolidations, enhancements, or new implementations, and the ability to translate complex business needs into actionable technical specifications. Expertise in workshop facilitation, business and system analysis documentation, system integration, and report development is essential. Knowledge of local healthcare technology environments and fluency in English, with French as an asset, is highly preferred. This is a full-time, remote position with occasional after-hours or weekend work, reporting to a senior technical director, with an initial two-year term starting January 26, 2026, and potential renewal options.

*** 24 month contract to start ***

Advantages
•Impactful Work: Contribute directly to transforming healthcare systems into a unified Clinical Information Solution.
•Diverse Experience: Gain hands-on experience in both system support and project-based initiatives, enhancing technical and analytical skills.





Responsibilities
•Maintain and support existing Clinical Information Systems (CIS) and related clinical applications.
•Troubleshoot issues, resolve incidents, and ensure systems meet architectural standards.
•Monitor support queues and manage requests, including application changes, end-user support, and configurations.
•Collaborate with Project Managers, SMEs, and stakeholders to gather, document, and validate business and technical requirements.
•Identify impacted systems, dependencies, and perform current-state assessments.
•Conduct gap analysis to inform solution design and technical strategies.
•Prepare functional design documentation for upgrades, consolidations, data migration, and integrations.
•Engage with downstream vendors to ensure system readiness for CIS implementation.
•Design and facilitate workshops to validate requirements and collect new business or IT needs.
•Create and maintain detailed process, solution, and workflow documentation, including integration diagrams, user guides, and training materials.
•Conduct comprehensive analysis of business and technical requirements to support project planning and execution.
•Log and monitor risks, issues, and dependencies, proposing mitigation strategies.
•Work closely with clinical teams to understand workflow impacts and application dependencies.
•Engage with business owners, operational leads, and vendors to gather information and confirm use cases.
•Communicate feedback, issues, and risks to the Application Lead and project teams.
•Support preparation of readiness assessments, cutover plans, and governance materials.
•Support both steady-state and project-based efforts, occasionally performing approved after-hours or weekend work.
•Ensure all work aligns with technical standards and organizational policies.


Qualifications
•Bachelor’s degree in Computer Science, Business Administration, Healthcare, or a related discipline, or an equivalent combination of education and experience.
•Minimum of 3 years of experience as an IT Systems Analyst or IT Business Analyst, including requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design, and technical documentation.
•5+ years of experience as a Systems Analyst or Business Analyst working with large, complex information systems and/or Clinical Information System implementation projects; healthcare projects are an asset.
•5+ years of experience working on application upgrades, consolidations, enhancements, or new application implementations.
•5+ years of demonstrated experience leading workshops to identify and articulate business and system requirements and develop use cases or user stories.
•5+ years of experience producing business and system analysis documentation, such as business requirements, functional specifications, process diagrams, requirements traceability, SOPs, test plans, and test cases.
•5+ years of experience working independently with strong interpersonal skills, collaborating confidently with project teams, SMEs, and stakeholders at all levels.
•3+ years of experience in application support roles in a healthcare environment, responsible for maintaining and supporting clinical systems.
•3+ years of experience using Microsoft Office 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams).
•3+ years of experience working with two or more layers of the application technical stack (e.g., programming languages, application architecture, web/app servers, databases, operating systems, infrastructure, middleware).
•3+ years of experience in system integration, data migration, application configuration, and report development.
•Strong verbal and written communication, facilitation, and presentation skills; French is an asset.

Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.