Are you a dedicated professional with a talent for navigating complex financial conversations? We are currently seeking a Bilingual Mortgage Default Specialist to join a leading organization in the Residential Mortgage Financing industry on a 10 month contract. This is a fully remote role based in Ontario, offering you the flexibility of working from home while contributing to a high-performing team. As a Bilingual Mortgage Default Specialist, you will play a critical role by managing delinquent accounts and finding sustainable solutions for homeowners.
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In this Bilingual Call Centre Collections role, you will be the primary point of contact for clients across Canada. Because our client serves a diverse national portfolio, fluency in both English and French is essential. You will spend your day alternating between both languages to ensure all customers receive clear, empathetic, and professional support regarding their mortgage obligations. This position requires a balance of firm negotiation and compassionate problem-solving to mitigate risk while maintaining positive client relations.
As part of the customer care specialization at Randstad, you will be representing a premier employer in the mortgage industry. Whether you are looking for a career change or to advance your expertise in mortgage servicing, this role provides the platform to excel. Our recruiters are experts in the customre care field and are committed to finding the right fit for your professional ambitions.
Duration: 10 month Contract
Start Date: March 2nd
Compensation: $27-$31/hour based on experience
Hours of Operation: Availability 9am - 8pm (EST)
Advantages
• Competitive salary
• Fully remote work
• Opportunity to work with a leader in the Residential Mortgage Financing industry.
• Comprehensive benefits package and professional development opportunities.
• Supportive team culture with a focus on work-life balance and employee well-being.
• Career growth potential
Responsibilities
• Manage a portfolio of delinquent residential mortgage accounts through outbound and inbound calls.
• Identify the root causes of financial hardship and recommend appropriate loss mitigation options.
• Ensure all collection activities comply with federal and provincial regulations as well as internal policies.
• Maintain accurate and detailed records of all client interactions within the IVR system
• Collaborate with the legal and foreclosure departments when accounts reach advanced stages of default.
• Provide exceptional service in both English and French
Qualifications
• Minimum of 2–3 years of experience in collections
• Completion of post-secondary education preferred
• Reliable high-speed internet connection and a quiet, professional home office space.
• Flexibility to work various shifts within the call centre's hours of operation.
• Advanced verbal and written communication skills in both English and French.
• Analytical thinking
• High level of empathy and emotional intelligence
• Ability to work independently in a remote environment while maintaining high productivity levels.
• Ability to work regular business hours and some evenings
• Proficiency in Microsoft Suite with Excel or Googe Suite with sheets
Summary
If you are a motivated individual who excels in a fast-paced environment, our expert recruiters want to hear from you. Apply today to join a team that values your bilingual expertise and professional growth. We look forward to helping you take the next step in your career journey.
1) Apply online!
2) Send a copy of your resume to sudeshna.chakraborty@randstad.ca and mention "Collections Specialist"
If this specific role isn't the perfect fit, please reach out to our team to explore other exciting opportunities together!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a dedicated professional with a talent for navigating complex financial conversations? We are currently seeking a Bilingual Mortgage Default Specialist to join a leading organization in the Residential Mortgage Financing industry on a 10 month contract. This is a fully remote role based in Ontario, offering you the flexibility of working from home while contributing to a high-performing team. As a Bilingual Mortgage Default Specialist, you will play a critical role by managing delinquent accounts and finding sustainable solutions for homeowners.
In this Bilingual Call Centre Collections role, you will be the primary point of contact for clients across Canada. Because our client serves a diverse national portfolio, fluency in both English and French is essential. You will spend your day alternating between both languages to ensure all customers receive clear, empathetic, and professional support regarding their mortgage obligations. This position requires a balance of firm negotiation and compassionate problem-solving to mitigate risk while maintaining positive client relations.
...
As part of the customer care specialization at Randstad, you will be representing a premier employer in the mortgage industry. Whether you are looking for a career change or to advance your expertise in mortgage servicing, this role provides the platform to excel. Our recruiters are experts in the customre care field and are committed to finding the right fit for your professional ambitions.
Duration: 10 month Contract
Start Date: March 2nd
Compensation: $27-$31/hour based on experience
Hours of Operation: Availability 9am - 8pm (EST)
Advantages
• Competitive salary
• Fully remote work
• Opportunity to work with a leader in the Residential Mortgage Financing industry.
• Comprehensive benefits package and professional development opportunities.
• Supportive team culture with a focus on work-life balance and employee well-being.
• Career growth potential
Responsibilities
• Manage a portfolio of delinquent residential mortgage accounts through outbound and inbound calls.
• Identify the root causes of financial hardship and recommend appropriate loss mitigation options.
• Ensure all collection activities comply with federal and provincial regulations as well as internal policies.
• Maintain accurate and detailed records of all client interactions within the IVR system
• Collaborate with the legal and foreclosure departments when accounts reach advanced stages of default.
• Provide exceptional service in both English and French
Qualifications
• Minimum of 2–3 years of experience in collections
• Completion of post-secondary education preferred
• Reliable high-speed internet connection and a quiet, professional home office space.
• Flexibility to work various shifts within the call centre's hours of operation.
• Advanced verbal and written communication skills in both English and French.
• Analytical thinking
• High level of empathy and emotional intelligence
• Ability to work independently in a remote environment while maintaining high productivity levels.
• Ability to work regular business hours and some evenings
• Proficiency in Microsoft Suite with Excel or Googe Suite with sheets
Summary
If you are a motivated individual who excels in a fast-paced environment, our expert recruiters want to hear from you. Apply today to join a team that values your bilingual expertise and professional growth. We look forward to helping you take the next step in your career journey.
1) Apply online!
2) Send a copy of your resume to sudeshna.chakraborty@randstad.ca and mention "Collections Specialist"
If this specific role isn't the perfect fit, please reach out to our team to explore other exciting opportunities together!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
