Access Services Rep - 55325

dentify and resolve or escalate service delivery issues. Maintain proficiency in tools, processes, and resources for problem resolution, and demonstrate expertise in technology components, applications, and business services. Prioritize tasks effectively, recognizing system interdependencies, and act as an information source for colleagues and clients. Ensure timely updates on service issues and maintain accurate reports and documentation, complying with established procedures and standards.

Position: Access Services Representative II
Shift: Monday to Friday, 8 am to 5 pm (flexible start time between 8 am and 9:30 am). Hybrid - 2 days onsite one week, 3 days the following week (rotating).
Location: Markham, ON

Advantages
This is a long-term contract with the possibility of extension and conversion to a full-time position. While the hiring process may not be immediately expedited, we encourage you to apply promptly.

Responsibilities
Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes. CUSTOMER: Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems
SHAREHOLDER: Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

Qualifications
Attention to detail, data entry experience, administrative/back-office experience, strong communication skills, ability to multitask, ability to meet deadlines, and reliability are essential. Post-secondary education is preferred. Banking background and TD experience are assets.

Summary
If you are a detail-oriented and reliable individual with strong customer service skills and experience in data entry and administration, we encourage you to apply. This is a fantastic opportunity to join a dynamic team and contribute to a supportive and collaborative work environment. Apply now for consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.