Administrative Coordinator

$25-$26/hour
Position Type: Full-Time Contract (3-month trial to 15-month contract; potential for long-term extension)
Hours: 40 hours per week (Monday to Friday)

Core Responsibilities:

Customer & Office Support:
- Greet showroom visitors, handle incoming messages, distribute sales leads, and assist with general office administration and mail.
- Order Processing & Scheduling: Process customer quotes and orders, assist with installation/service scheduling, and provide backup coverage for emergency requests.

Financial & Compliance Support:
- Verify customer invoices, process credit card receipts, assist with aging accounts reports, review timesheets, and assist with Health & Safety records.

Qualifications & Key Skills
- Experience: 2+ years of administrative or customer service experience (construction, manufacturing, or distribution environment preferred).
- Education: High school diploma required; post-secondary education in business or a related field is an asset.
- Skills: Proficient in Microsoft Office; experience with CRM/ERP software is a plus. Strong communication, organization, and multitasking abilities.

Advantages
Work locally in Owen Sound area
Gain experience as an Administrative Coordinator
Opportunity for long term role

Responsibilities
Customer Service & Administration

* Welcome customers and visitors with a professional showroom meet-and-greet experience.
* Answer and manage general voicemail messages, directing inquiries to appropriate team members.
* Coordinate and distribute incoming lead opportunities.
* Process hardware store quote orders accurately and promptly.
* Prepare residential quotations where applicable.
* Conduct customer follow-ups to ensure satisfaction and support ongoing sales opportunities.
* Manage online customer feedback and review platforms.
* Prepare and send customer thank-you cards.
* Maintain customer promotional packages, brochures, and showroom marketing materials.

Operations & Scheduling Support

* Assist in installation and service scheduling.
* Provide emergency service scheduling support and backup coverage.
* Support general order entry and operational logistics.

Financial & Administrative Support

* Verify customer invoices for accuracy.
* Assist with month-end administrative activities.
* Review and monitor aging accounts reports.
* Process customer claims in accordance with established procedures.
* Collect, organize, and reconcile corporate credit card receipts and register transactions.
* Maintain accurate customer notes and statements within the internal system.

Compliance & Team Support

* Review, manage, and verify employee timesheets.
* Coordinate employee certifications and maintain up-to-date training records.
* Support Health & Safety programs and associated documentation.

General Office Administration

* File and maintain electronic documents within business systems.
* Manage inbound and outbound mail and courier services.
* Maintain office supplies and showroom materials stock.
* Support team engagement initiatives and workplace social activities.
* Perform additional administrative duties as assigned.

Qualifications
* Experience: 2–3 years of administrative or customer service experience. Experience within a construction, manufacturing, service, or distribution environment is considered an asset.
* Education: High school diploma required; post-secondary education in Business Administration or a related field is preferred.
* Technical Skills: Strong proficiency in Microsoft Office Suite and general business software. Experience with ERP or CRM systems is an asset.

Summary
We are seeking a highly organized and proactive Administrative Coordinator to provide comprehensive administrative and operational support for our branch. This role serves as a central point of contact for customers, internal employees, and vendors while coordinating daily scheduling, order processing, compliance, customer service initiatives, and general office operations.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.