Are you an experienced ticketing expert with a passion for precision and top-tier service?
Do you thrive in a fully remote, high-volume travel support role where your GDS knowledge is put to good use?
...
We’re looking for a detail-oriented Air Agent to join our dynamic and growing travel team. In this full-time, remote role, you'll be a key point of contact for all things air travel — managing complex itineraries, schedule changes, and loyalty point redemptions with professionalism and efficiency.
What We Offer
Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)
Schedule: 40 hours/week, rotating monthly shifts
Monday–Friday: 7 AM – 6 PM PST (rotating shifts)
Occasional Saturday shifts may be required
Location: 100% remote (anywhere in Canada)
Employment Type: Full-time contract, with the possibility of permanency after probation
Training:
2 weeks paid training (must be completed and passed before handling live cases)
Ongoing educational refreshers and GDS updates
Advantages
Why You’ll Love This Role
Remote Flexibility – No commute, full-time work from home
Specialized Focus – Work with Amadeus daily in a highly skilled environment
Supportive Team – Collaborate with professionals who get it and have your back
Clear Process, Big Impact – Your expertise will directly improve client outcomes
Recognition for Excellence – Quality and accuracy are valued and rewarded
Responsibilities
What You’ll Do
Build and present optimized air itineraries using preferred airline partners, tailored to client and traveler needs
Collaborate closely with internal stakeholders to understand travel requirements and offer thoughtful, solution-focused guidance
Process airline ticket requests, including issuing, reissuing, and handling required documentation with accuracy and efficiency
Monitor and manage GDS queues, ensuring timely handling of schedule changes, disruptions, and operational updates
Maintain up-to-date knowledge of airline contracts and fare rules to ensure best-value options are applied
Issue confirmations and invoices, ensuring all documentation aligns with internal and client standards
Prioritize work based on booking cycles, seasonality, and sales urgency while maintaining SLAs for service delivery and response times
Participate in all required training and compliance sessions, including data security, privacy, and occupational health and safety
Follow internal policies and procedures, contributing to a secure, professional, and efficient work environment
Qualifications
What You Bring
3+ years of travel industry experience (airline, retail, or TMC)
Advanced Amadeus proficiency (must include ticketing and reissuing)
Experience with ARC/BSP documentation (is a benefit)
TICO certification required (OPC if Quebec-based)
Comfortable working in a fast-paced, high-volume environment
Strong multitasking and communication skills (French an asset, not required)
Proficiency with Microsoft Office suite
Attention to detail and a client-first mindset
Wired internet connection (WiFi not recommended)
Summary
This isn’t a call centre role — it’s a chance to be part of a specialized team supporting North America’s top travel experiences.
If you’re tech-savvy, solutions-focused, and passionate about air travel, we’d love to hear from you.
To apply or refer a candidate, contact:
tahina.renord@randstad.ca
dhwani.sanghadia@randstad.ca
Customer : Air Agent – Remote Travel Support Specialist (Amadeus)
Location: Remote (Canada)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an experienced ticketing expert with a passion for precision and top-tier service?
Do you thrive in a fully remote, high-volume travel support role where your GDS knowledge is put to good use?
We’re looking for a detail-oriented Air Agent to join our dynamic and growing travel team. In this full-time, remote role, you'll be a key point of contact for all things air travel — managing complex itineraries, schedule changes, and loyalty point redemptions with professionalism and efficiency.
What We Offer
Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)
Schedule: 40 hours/week, rotating monthly shifts
Monday–Friday: 7 AM – 6 PM PST (rotating shifts)
Occasional Saturday shifts may be required
Location: 100% remote (anywhere in Canada)
Employment Type: Full-time contract, with the possibility of permanency after probation
Training:
2 weeks paid training (must be completed and passed before handling live cases)
Ongoing educational refreshers and GDS updates
Advantages
Why You’ll Love This Role
Remote Flexibility – No commute, full-time work from home
...
Specialized Focus – Work with Amadeus daily in a highly skilled environment
Supportive Team – Collaborate with professionals who get it and have your back
Clear Process, Big Impact – Your expertise will directly improve client outcomes
Recognition for Excellence – Quality and accuracy are valued and rewarded
Responsibilities
What You’ll Do
Build and present optimized air itineraries using preferred airline partners, tailored to client and traveler needs
Collaborate closely with internal stakeholders to understand travel requirements and offer thoughtful, solution-focused guidance
Process airline ticket requests, including issuing, reissuing, and handling required documentation with accuracy and efficiency
Monitor and manage GDS queues, ensuring timely handling of schedule changes, disruptions, and operational updates
Maintain up-to-date knowledge of airline contracts and fare rules to ensure best-value options are applied
Issue confirmations and invoices, ensuring all documentation aligns with internal and client standards
Prioritize work based on booking cycles, seasonality, and sales urgency while maintaining SLAs for service delivery and response times
Participate in all required training and compliance sessions, including data security, privacy, and occupational health and safety
Follow internal policies and procedures, contributing to a secure, professional, and efficient work environment
Qualifications
What You Bring
3+ years of travel industry experience (airline, retail, or TMC)
Advanced Amadeus proficiency (must include ticketing and reissuing)
Experience with ARC/BSP documentation (is a benefit)
TICO certification required (OPC if Quebec-based)
Comfortable working in a fast-paced, high-volume environment
Strong multitasking and communication skills (French an asset, not required)
Proficiency with Microsoft Office suite
Attention to detail and a client-first mindset
Wired internet connection (WiFi not recommended)
Summary
This isn’t a call centre role — it’s a chance to be part of a specialized team supporting North America’s top travel experiences.
If you’re tech-savvy, solutions-focused, and passionate about air travel, we’d love to hear from you.
To apply or refer a candidate, contact:
tahina.renord@randstad.ca
dhwani.sanghadia@randstad.ca
Customer : Air Agent – Remote Travel Support Specialist (Amadeus)
Location: Remote (Canada)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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