ALL QC and NB Remote and Hybrid Bilingual Customer Relations Specialists

We are currently launching a massive recruitment campaign for a leading financial institution. Whether you prefer the energy of Downtown Montreal (Hybrid) or the comfort of your own home (100% Remote in QC or NB), we have the perfect permanent role for you!

Work Model & Compensation
We adapt to where you live! Your work model is determined by your location to ensure compliance and work-life balance:
100% Remote: Available for residents across New Brunswick and the rest of Quebec.
Hybrid (2 days in office): Available for those around Downtown Montreal.
Salary: $46,000 – $51,500 per year (based on location and experience).
Schedule: Monday to Friday, 8-hour shifts between 6:00 AM and 8:00 PM EST.

ATTENTION : Ce poste est ouvert exclusivement aux résidents du Québec et du Nouveau-Brunswick. Les candidatures provenant d'autres provinces ne seront pas retenues pour ce rôle.

Our Client operates all across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis.


Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."

You can apply by sending your resume : jessica.yelozbek@randstad.ca


Advantages
Don't miss out! These would be your advantages:

-Full time hours
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days, paid vacation, and a wellness account
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!

Responsibilities
Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):

-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications
Non-Negotiable Requirements

To maintain our high standard of service, applicants must meet these criteria:

Experience: 2+ years in a high-volume Call Center or Customer Experience (CX) role.

Bilingualism: Absolute fluency (5/5) in both English and French.

Tech Skills: Highly tech-savvy; able to multitask across several complex systems.

Residing in QC or NB !

Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.
ATTENTION : Ce poste est ouvert exclusivement aux résidents du Québec et du Nouveau-Brunswick. Les candidatures provenant d'autres provinces ne seront pas retenues pour ce rôle.

Summary
ATTENTION : Ce poste est ouvert exclusivement aux résidents du Québec et du Nouveau-Brunswick. Les candidatures provenant d'autres provinces ne seront pas retenues pour ce rôle.

You can apply by sending your resume : jessica.yelozbek@randstad.ca

Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."


We thank all those for applying.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.