Appliance Service Technician

This position focuses on providing expert, in-field service support for premium residential appliances, including troubleshooting, repair, modification, and installation. Approximately 90% of service work is completed in customer homes, with the remaining 10% in commercial settings. Technicians are expected to deliver exceptional customer service while upholding the company’s high standards for technical excellence and brand representation.

The successful candidate will act as a trusted, professional ambassador of the brand, delivering expert-level in-home service, resolving technical issues efficiently, and ensuring a consistently positive customer experience.


Position Title: Field Service Technician
Permanent Position
Location: Vancouver, BC
Employment Type: Permanent, full-time with overtime
Schedule: Monday–Friday 8:00 AM – 4:30 PM
Compensation: $34.00–$37.00/hour (negotiable based on experience)

Required Qualifications:
Gas B, Gas C, or Gas Appliance Technician ticket (1 of 3 is required)
Experience servicing home appliances or HVAC systems (strong asset)
Strong troubleshooting and customer-facing skills
Legal eligibility to work full-time in British Columbia

Advantages
Opportunity to work with high-end, technologically advanced home appliances (e.g., Gaggenau, Thermador).
Field-based role with autonomy and variety in tasks.
Ongoing technical training and upskilling opportunities.
Engagement with innovative technologies like Home Connect and smart diagnostics tools.
Opportunity for Growth: Join a supportive team that encourages your professional development and helps you stay on top of new technologies.
Safety First: We prioritize safety for all employees – with a strong focus on adherence to WorkSafe BC regulations.
Permanent full time employment opportunity with a reputable employer


Responsibilities
Technical Service & Customer Support
Perform in-home repairs, installations, and modifications on high-end appliances.
Ensure first-time resolution for service calls within assigned regions.
Use advanced tools and diagnostics (e.g., i-Service, Air Sledge) to support service quality and safety.
Educate customers on proper appliance use and address service-related questions.
Provide technical support and solutions for escalated service issues.
Maintain high levels of customer satisfaction and brand representation.


Operations & Communication
Maintain accurate van stock and safeguard tools and parts.
Communicate with technical managers and service centers about uncommon product issues.
Complete repairs in retailer showrooms as required.
Collaborate with contact centers and support offices for service efficiency.
Promote service offerings and represent the brand during customer and dealer visits.


Health, Safety & Compliance
Always adhere to safety protocols, company policies, and quality standards.
Use only qualified methods for repairs to avoid injury or damage.
Maintain professional appearance, behavior, and customer interaction.
Report hazards or incidents to appropriate personnel promptly.

Qualifications
Required Qualifications:
Gas B, Gas C, or Gas Appliance Technician ticket (1 of 3 is required)
3-5 years of experience servicing home appliances or HVAC systems (strong asset)
Strong troubleshooting and customer-facing skills
Legal eligibility to work full-time in British Columbia

Skills & Competencies
Excellent communication and customer service skills.
Strong mechanical and electrical troubleshooting abilities.
Proficiency with hand tools, testing equipment, and Microsoft Office Suite.
Ability to explain technical issues in a simple, customer-friendly way.
Self-motivated, able to manage time and work independently.
Valid Class 5 BC driver’s license required. for this role

Physical & Environmental Demands
Must be able to lift up to 50 lbs occasionally, and work in various physical positions (e.g., bending, lifting, standing).
Frequent hand and finger use for tool handling and diagnostics.
Exposure to mechanical, electrical, and environmental hazards during fieldwork.
Visual acuity and attention to detail required for technical repairs.

Competency Expectations
Business Excellence: Makes fact-based, timely decisions to support long-term success.
Innovation & Customer Focus: Remains curious and responsive to new technologies and consumer trends.
Collaboration: Builds trustworthy, respectful relationships within the team and with customers.
Personal Growth: Seeks feedback, learns continuously, and adapts to change.




Summary
If you have the skills/qualifications detailed above we would love to connect further.
Send your updated resume directly to nadleen.prasad@randstad.ca
Please ensure to state the job role in the email subject line.

While all applications are appreciated, only qualified candidates already in the British Columbia area will be considered and contacted.

For more opportunities with us, please visit the link below
https://www.randstad.ca/job-seeker/explore-sector

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.