Are you looking for a long-term contract where you can directly influence the modernization of public service technology? Our Edmonton client is seeking a dedicated Application Analyst for a 12 month engagement to act as the functional bridge between judicial operations and technical delivery teams. In this role, you will help professionalize se
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rvice delivery by transitioning legacy systems into a unified ITSM framework, ensuring that critical court applications remain reliable and secure. If you enjoy translating complex business needs into technical requirements while supporting a diverse group of stakeholders, this contract offers a unique opportunity to make a meaningful impact on Alberta’s court technology landscape.
Advantages
• You will play a key role in a high-profile digital transformation project within the public sector.
• The position offers a long-term 12 month contract providing professional stability.
• You will work in a modern environment that utilizes advanced data platforms and cloud technologies.
• This role provides the opportunity to lead the shift toward standardized ITSM processes like ServiceNow and Jira.
• You will collaborate directly with executive stakeholders and judicial members to shape essential court services.
Responsibilities
• Lead the transition from manual support tracking to a unified ITSM framework to standardize incident and request workflows.
• Coordinate communication and resolution efforts for major system outages to minimize impact on court operations.
• Facilitate the change management process to ensure system updates are deployed without risking judicial continuity.
• Gather and document complex requirements from Justices and court staff to ensure technical solutions meet courtroom needs.
• Monitor vendor performance and internal product teams to ensure all services meet established quality standards.
• Maintain a central knowledge hub containing user guides and technical documentation to support various teams.
• Oversee user access audits and the functional migration of applications between on-premises and cloud environments.
Qualifications
• A university degree in IT with 3 years of experience, a 2 year diploma with 5 years of experience, or 7 years of equivalent experience.
• Minimum of 4 years of experience using ServiceNow or an equivalent ticket management system for incident and change management.
• At least 2 years of experience working in an Agile or Scrum delivery environment supporting application development.
• Minimum of 1 year of experience planning and monitoring User Acceptance Testing (UAT).
• Previous experience working in a highly regulated environment such as government, legal, or finance.
Summary
This is an excellent chance to apply your functional expertise to a project that values data integrity and service excellence. If you are a T-shaped professional who excels at communication and process improvement, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you looking for a long-term contract where you can directly influence the modernization of public service technology? Our Edmonton client is seeking a dedicated Application Analyst for a 12 month engagement to act as the functional bridge between judicial operations and technical delivery teams. In this role, you will help professionalize service delivery by transitioning legacy systems into a unified ITSM framework, ensuring that critical court applications remain reliable and secure. If you enjoy translating complex business needs into technical requirements while supporting a diverse group of stakeholders, this contract offers a unique opportunity to make a meaningful impact on Alberta’s court technology landscape.
Advantages
• You will play a key role in a high-profile digital transformation project within the public sector.
• The position offers a long-term 12 month contract providing professional stability.
• You will work in a modern environment that utilizes advanced data platforms and cloud technologies.
• This role provides the opportunity to lead the shift toward standardized ITSM processes like ServiceNow and Jira.
...
• You will collaborate directly with executive stakeholders and judicial members to shape essential court services.
Responsibilities
• Lead the transition from manual support tracking to a unified ITSM framework to standardize incident and request workflows.
• Coordinate communication and resolution efforts for major system outages to minimize impact on court operations.
• Facilitate the change management process to ensure system updates are deployed without risking judicial continuity.
• Gather and document complex requirements from Justices and court staff to ensure technical solutions meet courtroom needs.
• Monitor vendor performance and internal product teams to ensure all services meet established quality standards.
• Maintain a central knowledge hub containing user guides and technical documentation to support various teams.
• Oversee user access audits and the functional migration of applications between on-premises and cloud environments.
Qualifications
• A university degree in IT with 3 years of experience, a 2 year diploma with 5 years of experience, or 7 years of equivalent experience.
• Minimum of 4 years of experience using ServiceNow or an equivalent ticket management system for incident and change management.
• At least 2 years of experience working in an Agile or Scrum delivery environment supporting application development.
• Minimum of 1 year of experience planning and monitoring User Acceptance Testing (UAT).
• Previous experience working in a highly regulated environment such as government, legal, or finance.
Summary
This is an excellent chance to apply your functional expertise to a project that values data integrity and service excellence. If you are a T-shaped professional who excels at communication and process improvement, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
