We are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document management.
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Pay Rate: $31.72- $37.61/Hr
Advantages
- Work directly with business clients to optimize their collaboration tools and document management workflows.
- Gain deep experience in post-migration stabilization for modern Microsoft 365 environments.
- Move beyond basic troubleshooting into root-cause analysis and systemic issue remediation.
- Balance independent work with collaborative projects in a fast-paced, high-visibility support role.
Responsibilities
- Manage site configurations, document libraries, and content structures. Oversee complex permissions and access management, including users, groups, and inheritance settings.
- Utilize ITSM tools (ServiceNow or equivalent) to track and resolve support tickets. Perform incident triage and analysis in a high-pressure production environment to minimize downtime.
- Assist in organization-wide SharePoint migrations and deployments. Lead post-deployment stabilization efforts and remediate immediate technical issues to ensure a smooth transition for business units.
- Identify the underlying causes of recurring technical issues and coordinate escalation with specialized technical teams when necessary.
- Act as the primary point of contact for business clients. Translate complex technical resolutions into clear, understandable language for non-technical users.
- Develop and maintain high-quality support procedures, technical manuals, and knowledge base articles to improve self-service and team efficiency.
Qualifications
- 3 to 5 years of experience providing application support in a large-scale enterprise environment.
- Strong hands-on experience with Microsoft 365 and SharePoint Online configuration and user support.
- Direct experience using industry-standard tools (e.g., ServiceNow) for ticket management and resolution tracking.
- Proven history of supporting large-scale deployments or migrations, including remediation and stabilization phases.
- Demonstrated ability to perform triage, incident analysis, and root-cause investigations in production settings.
- Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Exceptional client service focus, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Summary
If you are an Application Support Specialist with a passion for SharePoint Online and a proven track record of resolving complex incidents using ITSM best practices, we encourage you to apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document management.
Pay Rate: $31.72- $37.61/Hr
Advantages
- Work directly with business clients to optimize their collaboration tools and document management workflows.
- Gain deep experience in post-migration stabilization for modern Microsoft 365 environments.
- Move beyond basic troubleshooting into root-cause analysis and systemic issue remediation.
- Balance independent work with collaborative projects in a fast-paced, high-visibility support role.
Responsibilities
- Manage site configurations, document libraries, and content structures. Oversee complex permissions and access management, including users, groups, and inheritance settings.
...
- Utilize ITSM tools (ServiceNow or equivalent) to track and resolve support tickets. Perform incident triage and analysis in a high-pressure production environment to minimize downtime.
- Assist in organization-wide SharePoint migrations and deployments. Lead post-deployment stabilization efforts and remediate immediate technical issues to ensure a smooth transition for business units.
- Identify the underlying causes of recurring technical issues and coordinate escalation with specialized technical teams when necessary.
- Act as the primary point of contact for business clients. Translate complex technical resolutions into clear, understandable language for non-technical users.
- Develop and maintain high-quality support procedures, technical manuals, and knowledge base articles to improve self-service and team efficiency.
Qualifications
- 3 to 5 years of experience providing application support in a large-scale enterprise environment.
- Strong hands-on experience with Microsoft 365 and SharePoint Online configuration and user support.
- Direct experience using industry-standard tools (e.g., ServiceNow) for ticket management and resolution tracking.
- Proven history of supporting large-scale deployments or migrations, including remediation and stabilization phases.
- Demonstrated ability to perform triage, incident analysis, and root-cause investigations in production settings.
- Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Exceptional client service focus, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Summary
If you are an Application Support Specialist with a passion for SharePoint Online and a proven track record of resolving complex incidents using ITSM best practices, we encourage you to apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
