We are seeking a senior Application/Software Architect to play a crucial role in a Federal Government digital modernization program. The successful candidate will be responsible for the implementation and maintenance of the new Salesforce-based Customer Experience Platform (CXP), focusing on configuring, customizing, and supporting the platform. This role requires a strong background in Salesforce, CI/CD processes (specifically Azure DevOps), and production support in a complex, enterprise-level environment.
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Advantages
- High impact role
- Modern technologies
- Contributing to core Canadian services
Responsibilities
Configure and/or customize the Salesforce Platform (Service Cloud & Experience Cloud).
Develop, maintain, and manage CI/CD scripts and processes within a Salesforce pipeline in Azure DevOps.
Manage and support release processes and environments, including sandboxes.
Act as a Level 3 escalation point for production support, working with support teams to resolve complex cases.
Perform health checks, run optimizer reports, and use Salesforce tooling to maintain and optimize the platform setup.
Review and analyze business processes to recommend effective User Experience (UX) measurement strategies.
Collaborate in code reviews, daily stand-ups, sprint planning, and other agile ceremonies.
Create and manage data access to ensure data integrity, utilizing connectors like AppFlow.
Resolve data-related blocking issues in all environments.
Document pre-deployment and post-deployment data setup steps.
Qualifications
Active TOGAF Certification is required.
10-15+ years of experience.
Ability to work remotely.
Summary
We are seeking a senior Application/Software Architect to play a crucial role in a Federal Government digital modernization program. The successful candidate will be responsible for the implementation and maintenance of the new Salesforce-based Customer Experience Platform (CXP), focusing on configuring, customizing, and supporting the platform. This role requires a strong background in Salesforce, CI/CD processes (specifically Azure DevOps), and production support in a complex, enterprise-level environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a senior Application/Software Architect to play a crucial role in a Federal Government digital modernization program. The successful candidate will be responsible for the implementation and maintenance of the new Salesforce-based Customer Experience Platform (CXP), focusing on configuring, customizing, and supporting the platform. This role requires a strong background in Salesforce, CI/CD processes (specifically Azure DevOps), and production support in a complex, enterprise-level environment.
Advantages
- High impact role
- Modern technologies
- Contributing to core Canadian services
Responsibilities
Configure and/or customize the Salesforce Platform (Service Cloud & Experience Cloud).
Develop, maintain, and manage CI/CD scripts and processes within a Salesforce pipeline in Azure DevOps.
Manage and support release processes and environments, including sandboxes.
Act as a Level 3 escalation point for production support, working with support teams to resolve complex cases.
Perform health checks, run optimizer reports, and use Salesforce tooling to maintain and optimize the platform setup.
...
Review and analyze business processes to recommend effective User Experience (UX) measurement strategies.
Collaborate in code reviews, daily stand-ups, sprint planning, and other agile ceremonies.
Create and manage data access to ensure data integrity, utilizing connectors like AppFlow.
Resolve data-related blocking issues in all environments.
Document pre-deployment and post-deployment data setup steps.
Qualifications
Active TOGAF Certification is required.
10-15+ years of experience.
Ability to work remotely.
Summary
We are seeking a senior Application/Software Architect to play a crucial role in a Federal Government digital modernization program. The successful candidate will be responsible for the implementation and maintenance of the new Salesforce-based Customer Experience Platform (CXP), focusing on configuring, customizing, and supporting the platform. This role requires a strong background in Salesforce, CI/CD processes (specifically Azure DevOps), and production support in a complex, enterprise-level environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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