Atlassian Administrator

Advantages
This is a unique opportunity to support one of the world's largest and most complex Atlassian Cloud environments, serving approximately 30,000 users. You will tackle complex challenges at a massive scale, leveraging deep technical expertise in automation (ScriptRunner, Python) and CI/CD (Git/GitHub) to ensure the optimal performance and reliability of mission-critical tools.

Responsibilities
Enterprise-Scale Administration: Provide expert-level administration and configuration for Jira Cloud, JSM, and Confluence.

On-Call Support: Serve as a key escalation point during your on-call rotation, triaging and resolving critical system issues to minimize user impact.

Advanced Automation: Develop, maintain, and debug custom automations and scripts using ScriptRunner and Python (leveraging REST APIs) to streamline complex processes.

Jira Configuration: Design, implement, and manage complex Jira configurations, including workflows, custom fields, permission schemes, and issue-level security.

Identity Management: Manage user access and permissions, ensuring seamless integration with identity providers like Azure AD (Entra).

JSM & Customer Support: Collaborate directly with customers and internal teams to design, configure, and optimize JSM service desks to meet business requirements.

DevOps Practice: Utilize Git and GitHub for version control of scripts and configurations (managing branching, pull requests, and Git fundamentals).

Qualifications
Experience: Minimum 3 years of hands-on administration experience with Jira Cloud and Jira Service Management (JSM).

Scale: Proven track record supporting a large-scale Jira Cloud instance (5,000+ users required; 10,000+ strongly preferred).

Scripting & Automation:

Strong scripting skills using ScriptRunner for Jira.

Demonstrated experience with Python development, specifically for automation and REST API integrations.

Technical Stack:

Proficiency in Confluence administration and its integration with Jira.

Solid understanding and practical experience with Git and GitHub.

Experience with Azure AD / Entra (or similar IdP) integration for user management.

Atlassian Tools: Prior administration experience with Atlassian Analytics, Jira Product Discovery, and Compass.

Support: Direct experience providing on-call support for an enterprise-scale application.

Education: Bachelor's Degree.

(Bonus Points)
Familiarity with Atlassian Forge app development.

Experience with large-scale migrations (especially Cloud-to-Cloud) or consolidations.

Deep knowledge of Atlassian Access, SAML SSO, and advanced user management.

Knowledge of ITIL practices, incident management, and change management processes.

Exposure to Atlassian Insight/Assets for asset management.

Experience with monitoring and alerting tools (e.g., Opsgenie, PagerDuty).


Summary
This is a unique opportunity to support one of the world's largest and most complex Atlassian Cloud environments, serving approximately 30,000 users. You will tackle complex challenges at a massive scale, leveraging deep technical expertise in automation (ScriptRunner, Python) and CI/CD (Git/GitHub) to ensure the optimal performance and reliability of mission-critical tools.

This is includeds on-call requirements requiring participation in a support rotation for critical, after-hours issues.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.