Bilingual Application Support

We are seeking an experienced, bilingual IT Support / Computer Application Support Analyst to provide essential first and second line IT support as part of our Client Services team. You will be integrated into a team of 6 technicians and play a critical role in supporting corporate computing solutions and services for all employees. The successful contractor will provide support both in person and remotely (via Teams, phone, and email) at our clients headquarters in downtown Ottawa. Apply today!

Advantages
1 year Federal Government IT Contract
High-Value Contribution: You will be assisting in the delivery of essential HelpDesk services and client systems support for all employees.


Responsibilities
- Triaging issues and service requests via phone, e-mail, Teams, and the HelpDesk ticketing system (TOPdesk).
- Recording details of reported IT service issues and working to either restore service at first contact or escalating them to the appropriate support groups.
- Providing technical advice and support to employees and explaining standards related to the use of networks, software, hardware, and peripherals.
- Investigating and resolving simple to moderate software, hardware, communication, and connectivity problems, as well as some security issues.
- Assisting in the delivery and installation of client systems and peripherals, including performing operating system and software installations and updating the IT inventory.
- Assisting with the onboarding process for new employees, including equipment delivery, documentation, and user training.
- Assisting in the creation and update of IT procedures, FAQ documents, user guides, and knowledgebase articles.
- Delivering training and coaching sessions to employees on the use of peripherals, software, and services.
- Building relationships with support specialists to ensure IT-delivered services goals are met.

Qualifications
Validly held Secret-level Security Clearance
Fluently Bilingual (ENG/FRE, FRE/ENG)
Post-Secondary Education in IT
Recent IT Support / Application Support experience
Experience in a Corporate IT Helpdesk Environment
Familiarity with ITSM ticketing systems

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.