Bilingual Collections Agent - 58330

In this role, you will act as a supportive financial partner to customers, handling both inbound and outbound inquiries. Your goal will be to deliver empathetic, professional service, guide customers through financial solutions, and build positive, lasting relationships—all within a highly collaborative and supportive team environment.
Location: Saint John, New Brunswick (Hybrid – 4 days onsite, 1 day remote)
Pay Rate: $24.24/ hour
Contract Duration: 1 Year
Work Schedule: Monday to Thursday: 11:00 AM – 9:00 PM AST (Onsite) Saturday: 9:00 AM – 5:00 PM AST (Remote) Fridays & Sundays OFF

Advantages
Great Work-Life Balance: Enjoy a consistent weekly schedule with Fridays and Sundays off.
Hybrid Flexibility: Work onsite in a beautiful office space Monday through Thursday, and work from the comfort of your home on Saturdays.
Top-Tier Team Culture: Join a friendly, positive, and tight-knit team of 45 professionals who collaborate closely and support one another daily.
Structured Onboarding: Set yourself up for success with a comprehensive 2-to-4-week paid training program.
Continuous Learning: Gain deep exposure to the financial sector and expand your career with valuable banking and negotiation experience.

Responsibilities
Customer Support: Handle inbound and outbound calls with a high level of empathy, courtesy, and professionalism to resolve outstanding accounts.
Financial Solutions: Actively listen to customers to understand their unique financial situations, providing clear guidance on banking solutions and payment structures.
Accurate Documentation: Update client files, record transaction details, and maintain compliance with company policies and regulatory requirements.
Collaboration: Participate actively in team meetings, coaching sessions, and process improvement discussions (accounting for approximately 20% of your weekly routine).
Escalation Management: Resolve customer issues efficiently on the first contact, routing complex or high-risk cases to internal partners when necessary.

Qualifications
Must-Have Skills:
Bilingualism: Absolute fluency in both French and English (verbal and written) is required.
Experience: 2–4 years of experience in collections, customer service, or a fast-paced call center environment.
Technical Savvy: High proficiency with MS Office Suite (Word, Excel, Outlook) and the ability to learn internal banking software quickly.
Communication & Negotiation: Superior verbal communication, active listening, and negotiation skills to handle sensitive financial conversations.
Detail-Oriented: Exceptional organizational skills and a sharp eye for detail when documenting file notes.

Nice-to-Have Skills:
Previous experience in the banking or financial services industry.
A post-secondary degree or diploma in a related field.

Summary
If you are interested in the collections agent role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.