Bilingual Customer Service Representative

We are currently hiring a Customer Service Representative to work for a company in Burlington. This will be a 6 month contract opportunity with the ability to become permanent. The ideal candidate will have a strong technical background and possess the professional skills necessary to interact with customers in a courteous and professional manner. Great attention to detail and the ability to work well under pressure are required for this role.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- $24/hr
- 6 month contract
- Strong potential to turn permanent
- Able to work nights and weekends
- 4% vacation pay
- Working for an established, well-known organization
- Great Burlington location close to highway

Responsibilities
- Diagnose and resolve technical issues related to products.
- Guide customers through step-by-step troubleshooting processes.
- Work with internal teams to resolve escalated or complex issues efficiently.
- Provide professional and empathetic support via phone, email, and live chat.
- Effectively gather and assess information to deliver timely resolutions.
- Ensure every customer interaction reflects the commitment to quality service.
- Maintain internal documentation for technical issues and resolutions.
- Contribute to customer-facing support content (e.g., FAQs, guides).
- Collaborate with teammates to share best practices and technical insights.
- Identify recurring technical issues and provide feedback to improve products and processes.
- Stay current on product updates and technical advancements.
- Work cross-functionally to help refine support tools and customer service operations
- Additional administrative duties as required

Qualifications
- 1–2 years of experience in a call center or technical support environment
- Bilingual (English/French)
- Strong verbal and written communication skills
- Experience with CRM Softwares
- Excellent troubleshooting and problem-solving abilities
- Customer-focused mindset with the ability to remain calm under pressure
- Strong organizational and time management skills
Preferred / Assets:
- Mechanically inclined, with working knowledge of engines or power equipment
- Hands-on experience repairing or maintaining small engines or similar systems

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.