Bilingual Customer Service Representative - Burlington
Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
...
We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Burlington. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. You will be responsible for inbound calls and share inboxes. Collaboration with other department is essential to providing excellent customer service and to problem solve.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Advantages
• Full time permanent opprtunity
• 12:00pm - 8:00pm
• $55,000 - $60,000 based on experience
• Free onsite parking
• Working for a well established and growing company
• Opportunity for growth and skill development
Responsibilities
• Managing customer needs via phone calls and emails
• Working with customers to create and modify orders
• Educating customers on what’s new and innovative in our industry
• Account creation
• Arranging pickups with customers
• Entering complaints and returns into system
• Preparing and reviewing technical documentation (e.g. specifications, compliance forms, installation guides) to support customer education and order accuracy
• Recommending tailored product solutions based on customer requirements, industry trends, and application knowledge
• Utilizing CRM and ERP systems to monitor customer histories, track issues, and optimize order management efficiency
• Acting as the first line of technical support, troubleshooting product issues and resolving customer inquiries with in-depth knowledge of product specifications and applications
• Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
• Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting
• Additional duties as required
Qualifications
• Bilingual Proficiency in English & French (required)
• SAP experience (required)
• Bilingual Proficiency in English & French (required)
• SAP experience (required)
• Experience with Salesforce is an asset but not required
• Bachelor’s Degree (preferably in Business Administration or a related field).
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Strong background in customer service, with a deep understanding of service excellence.
• Excellent interpersonal and communication skills, with a professional and empathetic approach to team and customer interactions.
• Ability to prioritize tasks, manage time efficiently, and work under pressure in a fast-paced environment.
• High level of initiative, accountability, and adaptability
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Bilingual Customer Service Representative - Burlington
Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Burlington. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. You will be responsible for inbound calls and share inboxes. Collaboration with other department is essential to providing excellent customer service and to problem solve.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
...
Advantages
• Full time permanent opprtunity
• 12:00pm - 8:00pm
• $55,000 - $60,000 based on experience
• Free onsite parking
• Working for a well established and growing company
• Opportunity for growth and skill development
Responsibilities
• Managing customer needs via phone calls and emails
• Working with customers to create and modify orders
• Educating customers on what’s new and innovative in our industry
• Account creation
• Arranging pickups with customers
• Entering complaints and returns into system
• Preparing and reviewing technical documentation (e.g. specifications, compliance forms, installation guides) to support customer education and order accuracy
• Recommending tailored product solutions based on customer requirements, industry trends, and application knowledge
• Utilizing CRM and ERP systems to monitor customer histories, track issues, and optimize order management efficiency
• Acting as the first line of technical support, troubleshooting product issues and resolving customer inquiries with in-depth knowledge of product specifications and applications
• Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
• Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting
• Additional duties as required
Qualifications
• Bilingual Proficiency in English & French (required)
• SAP experience (required)
• Bilingual Proficiency in English & French (required)
• SAP experience (required)
• Experience with Salesforce is an asset but not required
• Bachelor’s Degree (preferably in Business Administration or a related field).
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Strong background in customer service, with a deep understanding of service excellence.
• Excellent interpersonal and communication skills, with a professional and empathetic approach to team and customer interactions.
• Ability to prioritize tasks, manage time efficiently, and work under pressure in a fast-paced environment.
• High level of initiative, accountability, and adaptability
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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