Are you a highly motivated and detail-oriented professional with a passion for providing exceptional customer service? We are seeking a Bilingual Customer Service Representative to join a dynamic team in Mississauga, within the industrial industry. This is a fantastic opportunity to work for a leader in the field of belting and power transmission products in a B2B environment. This role is a great fit for someone looking to grow their career in customer care and contribute to a successful organization.
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As a Bilingual Customer Service Representative, you will be at the forefront of the company's client interactions. Your main responsibility will be to handle phone and email inquiries with professionalism and efficiency, ensuring every client receives timely and accurate support. Your fluency in both English and French is essential for this role, as you will be communicating with a diverse client base across Canada. You will be instrumental in processing orders, creating detailed quotes, and maintaining clear communication with clients to ensure their needs are met. This is a role that combines excellent communication with a strong attention to detail, making it a perfect fit for an organized and proactive individual.
Advantages
-Competitive salary range of $50,000 - $55,000.
-Full time permanent position, Monday to Friday 8:30am-5pm
-Health and dental benefits after 3 months of probation
-Paid sick days
-Opportunities for professional growth and career advancement.
-Comprehensive training provided to ensure success in the role.
-Pension matching at 3%
-Free on-site parking and accessible via public transportation.
Responsibilities
-Respond to and manage a high volume of phone and email inquiries from clients in both English and French.
-Prepare and process detailed quotes for conveyor belts and power transmission products.
-Accurately enter customer orders into the ERP or SAP system.
-Provide a high level of customer care by resolving client issues and complaints in a professional and timely manner.
-Collaborate with the sales and logistics teams to ensure smooth and efficient order fulfillment.
-Maintain and update customer records with accurate information.
-Provide product information to clients.
-Build and maintain strong, lasting customer relationships.
Qualifications
-Fluent in both English and French, both written and verbal.
-Excellent communication and interpersonal skills.
-Strong problem-solving abilities and a proactive approach.
-High level of accuracy and attention to detail as well as organizational and time-management skills
-Experience with an ERP or SAP system is a significant asset.
-Ability to work effectively in a B2B environment.
-Experience in the industrial or a related industry is a plus.
Summary
If you are a dedicated and experienced Customer Service Representative seeking a permanent position in the Mississauga area, this could be the perfect opportunity for you. Join a company that values its employees and provides the tools and support needed for success. We are seeking a professional with a passion for customer care and a positive, collaborative attitude. This is your chance to leverage your skills and build a rewarding career.
Ready to take the next step in your career as a Customer Service Representative? Don't hesitate to connect with our expert recruiters, who specialize in finding the perfect fit for talented individuals like you. With their deep industry knowledge and extensive network, they are dedicated to helping you achieve your professional goals.
If this customer care role doesn’t align with what you’re looking for, please connect with us for more job openings.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a highly motivated and detail-oriented professional with a passion for providing exceptional customer service? We are seeking a Bilingual Customer Service Representative to join a dynamic team in Mississauga, within the industrial industry. This is a fantastic opportunity to work for a leader in the field of belting and power transmission products in a B2B environment. This role is a great fit for someone looking to grow their career in customer care and contribute to a successful organization.
As a Bilingual Customer Service Representative, you will be at the forefront of the company's client interactions. Your main responsibility will be to handle phone and email inquiries with professionalism and efficiency, ensuring every client receives timely and accurate support. Your fluency in both English and French is essential for this role, as you will be communicating with a diverse client base across Canada. You will be instrumental in processing orders, creating detailed quotes, and maintaining clear communication with clients to ensure their needs are met. This is a role that combines excellent communication with a strong attention to detail, making it a perfect fit for an organized and proactive individual.
...
Advantages
-Competitive salary range of $50,000 - $55,000.
-Full time permanent position, Monday to Friday 8:30am-5pm
-Health and dental benefits after 3 months of probation
-Paid sick days
-Opportunities for professional growth and career advancement.
-Comprehensive training provided to ensure success in the role.
-Pension matching at 3%
-Free on-site parking and accessible via public transportation.
Responsibilities
-Respond to and manage a high volume of phone and email inquiries from clients in both English and French.
-Prepare and process detailed quotes for conveyor belts and power transmission products.
-Accurately enter customer orders into the ERP or SAP system.
-Provide a high level of customer care by resolving client issues and complaints in a professional and timely manner.
-Collaborate with the sales and logistics teams to ensure smooth and efficient order fulfillment.
-Maintain and update customer records with accurate information.
-Provide product information to clients.
-Build and maintain strong, lasting customer relationships.
Qualifications
-Fluent in both English and French, both written and verbal.
-Excellent communication and interpersonal skills.
-Strong problem-solving abilities and a proactive approach.
-High level of accuracy and attention to detail as well as organizational and time-management skills
-Experience with an ERP or SAP system is a significant asset.
-Ability to work effectively in a B2B environment.
-Experience in the industrial or a related industry is a plus.
Summary
If you are a dedicated and experienced Customer Service Representative seeking a permanent position in the Mississauga area, this could be the perfect opportunity for you. Join a company that values its employees and provides the tools and support needed for success. We are seeking a professional with a passion for customer care and a positive, collaborative attitude. This is your chance to leverage your skills and build a rewarding career.
Ready to take the next step in your career as a Customer Service Representative? Don't hesitate to connect with our expert recruiters, who specialize in finding the perfect fit for talented individuals like you. With their deep industry knowledge and extensive network, they are dedicated to helping you achieve your professional goals.
If this customer care role doesn’t align with what you’re looking for, please connect with us for more job openings.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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