We are seeking a dedicated Bilingual Customer Service Representative to join a dynamic team within the moving and logistics industry in Mississauga, Ontario. In this role, you will act as the essential bridge between our client and their diverse customer base, ensuring a seamless relocation experience. As a Bilingual Customer Service Representative, you will leverage your fluency in both English and French to provide high-quality support, manage complex logistics coordination, and resolve inquiries with empathy and precision.
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This Bilingual Customer Service Representative position is ideal for someone who thrives in a fast-paced environment and enjoys the intricacies of the transportation sector. Working within the customer care specialization, you will be responsible for the full order-to-delivery lifecycle, from initial move estimates to final delivery follow-ups. You will work closely with internal operations and external partners to ensure every move is handled with the utmost care.
A small portion of your daily activities will require bilingualism to support customers and partners located outside of Quebec who primarily communicate in English. Fluency in both official languages is critical for ensuring clear communication across national logistics networks.
Advantages
-Competitive salary range of $55,000 - $58,000 based on experience.
-Opportunity to work with a leader in the moving and logistics industry.
-Professional growth through specialized training in transportation and government contracts.
-Supportive office environment in a central Mississauga location.
-Free parking on site.
Responsibilities
-Serve as the primary point of contact for customers, providing timely updates on move status and logistics details in both English and French.
-Coordinate with 3rd party carriers and internal traffic managers to ensure the proper allocation of moving business and resources.
-Manage and resolve customer inquiries, concerns, or discrepancies regarding their shipments via phone and email.
-Update and maintain accurate records in specialized logistics software (FEAMS) and CRM systems.
-Process move orders, calculate service charges, and investigate missing information or contract discrepancies.
-Support warehouse inspection documentation and communicate changes to move orders to appropriate personnel.
Qualifications
-Bilingualism in English and French is required.
-Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and correspondence.
-Strong interpersonal and problem-solving skills to navigate sensitive customer situations professionally.
-Excellent time management and organizational abilities to handle a high volume of multitasking.
-Knowledge of Canadian and U.S. geography to effectively coordinate transportation routes.
-Ability to interpret contracts, tariffs, and compliance regulations within the moving industry.
Summary
Ready to leverage your bilingual skills and investigative nature in a dynamic Customer Care role? If you are a proactive problem-solver and an authentic communicator, this Bilingual Customer Service Representative position in Mississauga is your chance to join a reputable, stable, and employee-centric organization. Our recruiters are experts in placing top Randstad Professional talent and are eager to connect with you. Apply now on our website or reach out to one of our specialized recruiters to take the next step in your career.
If this specific job doesn't quite match your goals, connect with our recruiters today to explore other rewarding Randstad Professional opportunities waiting for you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a dedicated Bilingual Customer Service Representative to join a dynamic team within the moving and logistics industry in Mississauga, Ontario. In this role, you will act as the essential bridge between our client and their diverse customer base, ensuring a seamless relocation experience. As a Bilingual Customer Service Representative, you will leverage your fluency in both English and French to provide high-quality support, manage complex logistics coordination, and resolve inquiries with empathy and precision.
This Bilingual Customer Service Representative position is ideal for someone who thrives in a fast-paced environment and enjoys the intricacies of the transportation sector. Working within the customer care specialization, you will be responsible for the full order-to-delivery lifecycle, from initial move estimates to final delivery follow-ups. You will work closely with internal operations and external partners to ensure every move is handled with the utmost care.
A small portion of your daily activities will require bilingualism to support customers and partners located outside of Quebec who primarily communicate in English. Fluency in both official languages is critical for ensuring clear communication across national logistics networks.
...
Advantages
-Competitive salary range of $55,000 - $58,000 based on experience.
-Opportunity to work with a leader in the moving and logistics industry.
-Professional growth through specialized training in transportation and government contracts.
-Supportive office environment in a central Mississauga location.
-Free parking on site.
Responsibilities
-Serve as the primary point of contact for customers, providing timely updates on move status and logistics details in both English and French.
-Coordinate with 3rd party carriers and internal traffic managers to ensure the proper allocation of moving business and resources.
-Manage and resolve customer inquiries, concerns, or discrepancies regarding their shipments via phone and email.
-Update and maintain accurate records in specialized logistics software (FEAMS) and CRM systems.
-Process move orders, calculate service charges, and investigate missing information or contract discrepancies.
-Support warehouse inspection documentation and communicate changes to move orders to appropriate personnel.
Qualifications
-Bilingualism in English and French is required.
-Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and correspondence.
-Strong interpersonal and problem-solving skills to navigate sensitive customer situations professionally.
-Excellent time management and organizational abilities to handle a high volume of multitasking.
-Knowledge of Canadian and U.S. geography to effectively coordinate transportation routes.
-Ability to interpret contracts, tariffs, and compliance regulations within the moving industry.
Summary
Ready to leverage your bilingual skills and investigative nature in a dynamic Customer Care role? If you are a proactive problem-solver and an authentic communicator, this Bilingual Customer Service Representative position in Mississauga is your chance to join a reputable, stable, and employee-centric organization. Our recruiters are experts in placing top Randstad Professional talent and are eager to connect with you. Apply now on our website or reach out to one of our specialized recruiters to take the next step in your career.
If this specific job doesn't quite match your goals, connect with our recruiters today to explore other rewarding Randstad Professional opportunities waiting for you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
