Bilingual Customer Service Representative

If you are a bilingual customer service professional with experience either in the legal industry or real estate and are looking to apply your skills within an industry leading title industry company, please apply today!

Advantages
-Opportunity for career growth within an industry leading title insurance company
-15 vacation days
-10 personal days
-Benefits- effective at 90 days
-Full time permanent opportunity- core hours are 8:00 am-9:00 pm EST (rotational shift)
-Hybrid (in office 3 days)
-Salary: $52,500-$55,000


Responsibilities
-Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner
-Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
-Ensure service standards are being met by processing designated Lender follow
-up in accordance with the applicable program
-Communicate file updates to internal and external partners using internal computer systems.
-Organize rush requests
-Assist with preparation of document packages and reporting
-Meet and exceed customers needs and expectations, escalating all issues to the department manager
-Review French Legal Documents


Qualifications
Minimum one year of customer service experience in a call center environment
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset
Exceptional phone manner with strong communications and interpersonal skills
Proven ability to problem solve and prioritize issues
Detail oriented and proven ability to multi-task in a fast paced environment
Ability to exercise good judgment in protecting confidential information
Intermediate computer skills in MS Office products (Word, Excel and PowerPoint)
Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.

Summary
If this opportunity is of interest, please apply directly to the role or send your resume to brittany.thomas@randstad.ca with the subject line "Bilingual Customer Service Representative".

This is your chance to join a fast-paced team and contribute to a company recognized for its excellence in title insurance, default solutions, and real estate-related and mortgage products. Don’t miss this exciting opportunity!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.