Bilingual Customer Service Representative

This is a permanent, full-time role offering a path for career growth, available due to an internal promotion.

Your Mission: The Heart of the Transaction
As our Bilingual Customer Service Representative, you will be the first point of contact for external partners, providing critical information and ensuring transactions proceed smoothly and on time. You will leverage your strong communication skills to be the expert on the process and requirements for ongoing deals.

Please note: Fluency in French is a requirement, as approximately more than 80% of communication in this role is conducted in French.

Advantages
- Career Growth: The position is open due to a promotion, indicating clear opportunities for internal advancement and career stability.
- Competitive Compensation: A starting salary of $45,000, with room for negotiation for experienced candidates.
- Hybrid Work Flexibility: Transition to a hybrid schedule (3 days in-office) after the initial full-time training period in Moncton, NB.
- Specialized Experience: Opportunity to gain valuable experience in mortgage administration, real estate, or legal support within a customer service framework.
- Engaging Work Environment: Proactive assignment of diverse side tasks during low call volume periods to prevent boredom and expand your skill set.

Responsibilities
- Handling Inquiries (95% of the time): Manage a high volume of inbound calls from lender brokers, notaries, and other stakeholders regarding ongoing property transactions.
- Providing Expertise: Deliver accurate, relevant information on transaction details and requirements to internal teams and external partners.
- Case Management: Address specific file issues, organize rush requests, and communicate essential file updates using internal systems (e.g., Genesis call program).
- Supporting Operations: Assist with side tasks during lower call volume periods, such as preparing document packages and reporting, to ensure smooth departmental function.
- Elevating Service: Proactively meet and exceed customer needs and expectations, escalating complex issues as necessary.

Qualifications
- Exceptional Bilingual Skills: High proficiency in French (ideally 95% fluency) and excellent command of English.
- Customer Service Experience: Minimum of one year in a call center or high-volume customer service environment.
- Technical Comfort: Intermediate skills in MS Office (Word, Excel) and the ability to quickly learn internal software.
- Proven ability to problem-solve and prioritize in a fast-paced setting.
- A professional phone manner with strong interpersonal skills.

Summary
You could apply through the post link or send your updated resume to gitika.arya@randstad.ca with the subject line "Customer Service Representative / Moncton."

This is your chance to join a fast-paced team and contribute to a company recognized for its excellence in title insurance, default solutions, and real estate-related and mortgage products. Don’t miss this exciting opportunity!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.