Bilingual Customer Service Representative

We are seeking a proactive and results-driven Bilingual Customer Service Representative to join our team in Paris, Ontario. This is a full-time, in-office, permanent position. We are looking for a sharp, accountable professional who takes initiative and is committed to fostering strong relationships with clients.

This role is a unique opportunity to work within a supportive, close-knit team with a family-like atmosphere and very low turnover. You will play a crucial role in managing accounts, ensuring smooth daily operations, and contributing to the company's growth by building and maintaining strong client relationships. The ideal candidate is fully bilingual in English and French, has a strong customer service background, excellent communication skills, and a natural ability to multitask in a fast-paced environment.

Read more and learn how you can apply for this great opportunity!

Advantages
- Permanent position with a competitive salary of $55,000 - $60,000/year
- This is a full-time, in-office role in Paris, Ontario.
- Benefits including health, dental, short-term and long-term disability, and an RSP matching program up to 5%.
- Opportunity to join a collaborative and positive work environment with a medium sized, close-knit team.
- Low turnover and a company that is experiencing growth.

Responsibilities
- Serve as the primary point of contact for French and English external and internal correspondences and telephone calls.
- Manage daily incoming and existing orders, troubleshooting EDI errors to ensure timely processing.
- Oversee and support FGL accounts, including order processing and invoicing through SPS Commerce.
- Process customer orders, respond to inquiries about products, pricing, orders, and returns, and provide professional solutions to customer service issues.
- Troubleshoot and resolve customer concerns, ensuring clear and courteous communication.
- Review, analyze, and resolve warranty requests in a timely manner and ensure follow-up with all customers.
- Manage Amazon catalog availability, ensuring SKUs are enabled or disabled according to real-time inventory.

Qualifications
- Fully bilingual in English and French, with the ability to fluently speak and write in both languages.
- A minimum of 3 years of prior customer service experience.
- Strong working knowledge of Amazon Vendor Central, SPS Commerce, and EDI systems and practices.
- Proficiency in Microsoft Office software, including advanced Excel skills.
- Exceptional organizational skills, a high level of attention to detail, and a strong ability to multitask.
- Proven ability to read and interpret documents and communicate effectively with customers.
- A passion for diamond sports is a definite plus.

Summary
If you are a driven individual with strong customer service capabilities, a keen eye for detail, and a proactive approach, this is an outstanding permanent opportunity to advance your career within a reputable organization. You will benefit from a supportive management team, the chance to contribute significantly to the smooth operation of the office, and a professional yet welcoming work environment.

How to Apply?
- Apply online today at randstad.ca
- Send your resume directly to the jovana.manojlovic@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.