Bilingual Customer Service Representative

• Passion-life balance 
• Group insurance & retirement plan with company contributions
• Profit sharing plan (not once, but twice a year!)
• Extraflex benefits program (health & lifestyle reimbursement program)  
• Employee assistance program
• Salary range for Bilingual Customer Service Representative from $43,765 to $58,000

At our Cascades plant in Etobicoke, ON, you can develop your full potential, sustainably, by applying your expertise within the Recovery+ division of our team as the Bilingual Customer Service Representative

Responsibilities:

Process and Manage Orders:

• Handle orders quickly and efficiently from start to finish
• Enter orders in real time and follow up until delivery or resolution
• Manage backorders, returns, and ensure accurate order data in the system

Support Customers and Suppliers:

• Answer questions, solve problems, and handle complaints
• Keep customers and suppliers informed about order or delivery changes
• Maintain accurate and up-to-date customer/supplier files

Ensure Accuracy and Follow Procedures:

• Follow customer service procedures and business rules
• Create and validate delivery documents and shipment coordination

Communicate Clearly and Build Relationships:

• Keep strong, professional relationships with customers and partners
• Regularly update them on order status, inventory, and delivery timelines
• Escalate issues when needed and keep stakeholders in the loop

Bring out the best in yourself. Commit. Evolve. Persevere. Every day, our green-blooded colleagues choose to respect their true nature by contributing with passion to our mission.
Education & Experience:
DEC in administration or operations management (or equivalent experience), with 2–5 years in a manufacturing environment. Strong proficiency in Microsoft Office, CRM, and bilingual communication (French and English).

Skills & Abilities:
Fast-paced multitasker with strong problem-solving skills, attention to detail, and the ability to work independently. Adaptable, agile, and able to prioritize tasks effectively while handling multiple service channels (phone, email, online).

Collaboration & Customer Focus:
Strong team player with a customer-first mindset, excellent communication and listening skills, and a deep understanding of operational and business contexts.

We look forward to meeting you!

About Cascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.