Are you a communications expert who thrives on solving problems and delivering a world-class consumer experience?
...
We are currently seeking a dedicated Bilingual Customer Service Representative to join a global leader in small domestic appliances. As a Bilingual Customer Service Representative, you will be the voice of iconic household brands, providing essential support to consumers across Canada. This is a fantastic temp-to-perm opportunity located in Scarborough, ON, offering a modern hybrid work model that balances professional collaboration with personal flexibility.
In this customer care role, you will handle a variety of inquiries regarding premium kitchenware and home electronics. Whether you are troubleshooting a technical issue or tracking a high-priority shipment, your goal as a Bilingual Customer Service Representative is to ensure every interaction ends with a satisfied customer. This position is ideal for someone who is tech-savvy, organized, and passionate about helping others. As part of our customer care team, you will receive top-tier training and the opportunity to transition into a permanent role with one of the most respected names in the industry.
Bilingualism Requirements
As this role supports a national consumer base, the Bilingual Customer Service Representative must be fully fluent in both English and French. You will be responsible for communicating with francophone customers and partners located in Quebec and across Canada on a daily basis, ensuring that technical support and service excellence are provided in the customer's language of choice.
Randstad Professionnel : Trouvez le bon emploi, aimez ce que vous faites et développez votre carrière. Avec l'accès à un large éventail de postes auprès des meilleurs employeurs, à une communauté mondiale de pairs professionnels, et à une formation et un soutien spécialisés, nous serons votre partenaire pour vous aider à bâtir une carrière enrichissante.
Advantages
• Competitive pay rate of $23.00 – $25.00 per hour based on experience.
• Flexible hybrid work model (3 days in-office in Scarborough).
• Opportunity to work with a global leader and household-name brands.
• Comprehensive benefits package upon permanent conversion (Health, Dental, RRSP matching).
• Exclusive employee discounts on premium household products and appliances.
• Supportive team environment with professional growth and training opportunities.
Responsibilities
• Handle inbound calls and emails from consumers regarding product inquiries for major household brands.
• Provide expert technical troubleshooting for small domestic appliances to resolve issues efficiently.
• Manage warranty claims and process requests for spare parts or replacements.
• Navigate SAP and Salesforce systems to log interactions and manage consumer data accurately.
• Track shipments and provide updates on order status to ensure a seamless consumer journey.
• Resolve difficult or complex consumer situations with professionalism, empathy, and a solution-oriented mindset.
• Collaborate with internal departments to provide feedback on product performance and consumer trends.
• Maintain a high level of product knowledge across multiple brand categories, including cookware and electronics.
Qualifications
• Exceptional communication skills in both English and French (oral and written).
• Proficiency in MS Office, specifically Outlook for communication and Excel for data tracking.
• Experience using SAP or Salesforce CRM platforms is highly favorable.
• Strong multitasking abilities with the capacity to thrive in a fast-paced call center environment.
• Excellent organizational skills and attention to detail when processing service requests.
• Ability to translate complex technical instructions into easy-to-understand guidance for consumers.
• Minimum of 1+ years of experience in customer service or a professional call center setting.
• Completion of post-secondary education or equivalent professional experience.
• Must be available for a full-time schedule within standard business hours.
• Proven ability to handle high-volume interactions while maintaining quality standards.
• Residency within commuting distance of Scarborough, ON, for hybrid office days.
Summary
Join our customer care community today and take the next step in your professional life. Our recruiters are ready to help you succeed!
If you are interested, please share your resume to andrea.francis@randstad.ca with the subject line - BILINGUAL CSR - APPLIANCES
This is for an upcoming vacancy.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a communications expert who thrives on solving problems and delivering a world-class consumer experience?
We are currently seeking a dedicated Bilingual Customer Service Representative to join a global leader in small domestic appliances. As a Bilingual Customer Service Representative, you will be the voice of iconic household brands, providing essential support to consumers across Canada. This is a fantastic temp-to-perm opportunity located in Scarborough, ON, offering a modern hybrid work model that balances professional collaboration with personal flexibility.
In this customer care role, you will handle a variety of inquiries regarding premium kitchenware and home electronics. Whether you are troubleshooting a technical issue or tracking a high-priority shipment, your goal as a Bilingual Customer Service Representative is to ensure every interaction ends with a satisfied customer. This position is ideal for someone who is tech-savvy, organized, and passionate about helping others. As part of our customer care team, you will receive top-tier training and the opportunity to transition into a permanent role with one of the most respected names in the industry.
...
Bilingualism Requirements
As this role supports a national consumer base, the Bilingual Customer Service Representative must be fully fluent in both English and French. You will be responsible for communicating with francophone customers and partners located in Quebec and across Canada on a daily basis, ensuring that technical support and service excellence are provided in the customer's language of choice.
Randstad Professionnel : Trouvez le bon emploi, aimez ce que vous faites et développez votre carrière. Avec l'accès à un large éventail de postes auprès des meilleurs employeurs, à une communauté mondiale de pairs professionnels, et à une formation et un soutien spécialisés, nous serons votre partenaire pour vous aider à bâtir une carrière enrichissante.
Advantages
• Competitive pay rate of $23.00 – $25.00 per hour based on experience.
• Flexible hybrid work model (3 days in-office in Scarborough).
• Opportunity to work with a global leader and household-name brands.
• Comprehensive benefits package upon permanent conversion (Health, Dental, RRSP matching).
• Exclusive employee discounts on premium household products and appliances.
• Supportive team environment with professional growth and training opportunities.
Responsibilities
• Handle inbound calls and emails from consumers regarding product inquiries for major household brands.
• Provide expert technical troubleshooting for small domestic appliances to resolve issues efficiently.
• Manage warranty claims and process requests for spare parts or replacements.
• Navigate SAP and Salesforce systems to log interactions and manage consumer data accurately.
• Track shipments and provide updates on order status to ensure a seamless consumer journey.
• Resolve difficult or complex consumer situations with professionalism, empathy, and a solution-oriented mindset.
• Collaborate with internal departments to provide feedback on product performance and consumer trends.
• Maintain a high level of product knowledge across multiple brand categories, including cookware and electronics.
Qualifications
• Exceptional communication skills in both English and French (oral and written).
• Proficiency in MS Office, specifically Outlook for communication and Excel for data tracking.
• Experience using SAP or Salesforce CRM platforms is highly favorable.
• Strong multitasking abilities with the capacity to thrive in a fast-paced call center environment.
• Excellent organizational skills and attention to detail when processing service requests.
• Ability to translate complex technical instructions into easy-to-understand guidance for consumers.
• Minimum of 1+ years of experience in customer service or a professional call center setting.
• Completion of post-secondary education or equivalent professional experience.
• Must be available for a full-time schedule within standard business hours.
• Proven ability to handle high-volume interactions while maintaining quality standards.
• Residency within commuting distance of Scarborough, ON, for hybrid office days.
Summary
Join our customer care community today and take the next step in your professional life. Our recruiters are ready to help you succeed!
If you are interested, please share your resume to andrea.francis@randstad.ca with the subject line - BILINGUAL CSR - APPLIANCES
This is for an upcoming vacancy.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
