Bilingual Customer Service Team Leader (English / French)
Winnipeg, MB • Full-Time, Permanent (100% On-Site) • Mon–Fri, 7:30 AM–5:00 PM CST
Are you a people-first leader who thrives on coaching and operational excellence? We’re looking for a bilingual team leader to inspire, mentor, and elevate a high-performing frontline support team.
...
What You’ll Bring:
Full bilingual fluency (English/French, verbal and written)
Proven experience coaching and leading customer-facing teams
Strong problem-solving skills and a passion for great service
On-site availability for an immediate weekday start
Ready to make an impact? Apply now.
Advantages
The Sweet Perks:
Full Care Package: Medical, dental, and vision coverage from day one.
Future-Proofing: Retirement security with our RRSP plan options.
Work-Life Balance: Set weekday daytime hours (7:30 AM – 4:00 PM)—your weekends belong to you.
Daily Wins: Free on-site parking, paid ongoing training, and EAP wellness support.
Responsibilities
What You’ll Run:
Coach to Win: Run high-impact 1-on-1s, onboarding, and quality audits that turn reps into rockstars.
Command the Floor: Manage live queues, optimize schedules, and smash core KPI targets.
Tackle Escalations: Be the frontline’s ultimate safety net when complex customer challenges arise.
Give Back: Help coordinate local community donation and food bank drives.
Support community outreach efforts, including local food bank delivery coordination
Qualifications
What You Bring:
Bilingual Edge: Fluent in both French and English (speaking, reading, writing).
Leadership Grit: 2+ years supervising, mentoring, or leading contact center teams.
Data & Decisiveness: Comfortable navigating call center software, decoding KPIs, and making fast calls under pressure.
Clear Record: High School Diploma/GED and ability to pass a 5-year background check.
Summary
Ready to Level Up Your Leadership?
We celebrate wins, value your voice, and set our leaders up for long-term growth. If you’re ready to inspire our frontline team from day one, don't wait on the sidelines submit your application today or email your resume directly to Manpreet.kaur@randstad.ca
Title: Bilingual Customer Service Team Leader
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Bilingual Customer Service Team Leader (English / French)
Winnipeg, MB • Full-Time, Permanent (100% On-Site) • Mon–Fri, 7:30 AM–5:00 PM CST
Are you a people-first leader who thrives on coaching and operational excellence? We’re looking for a bilingual team leader to inspire, mentor, and elevate a high-performing frontline support team.
What You’ll Bring:
Full bilingual fluency (English/French, verbal and written)
Proven experience coaching and leading customer-facing teams
Strong problem-solving skills and a passion for great service
On-site availability for an immediate weekday start
Ready to make an impact? Apply now.
Advantages
The Sweet Perks:
Full Care Package: Medical, dental, and vision coverage from day one.
Future-Proofing: Retirement security with our RRSP plan options.
Work-Life Balance: Set weekday daytime hours (7:30 AM – 4:00 PM)—your weekends belong to you.
Daily Wins: Free on-site parking, paid ongoing training, and EAP wellness support.
Responsibilities
What You’ll Run:
Coach to Win: Run high-impact 1-on-1s, onboarding, and quality audits that turn reps into rockstars.
...
Command the Floor: Manage live queues, optimize schedules, and smash core KPI targets.
Tackle Escalations: Be the frontline’s ultimate safety net when complex customer challenges arise.
Give Back: Help coordinate local community donation and food bank drives.
Support community outreach efforts, including local food bank delivery coordination
Qualifications
What You Bring:
Bilingual Edge: Fluent in both French and English (speaking, reading, writing).
Leadership Grit: 2+ years supervising, mentoring, or leading contact center teams.
Data & Decisiveness: Comfortable navigating call center software, decoding KPIs, and making fast calls under pressure.
Clear Record: High School Diploma/GED and ability to pass a 5-year background check.
Summary
Ready to Level Up Your Leadership?
We celebrate wins, value your voice, and set our leaders up for long-term growth. If you’re ready to inspire our frontline team from day one, don't wait on the sidelines submit your application today or email your resume directly to Manpreet.kaur@randstad.ca
Title: Bilingual Customer Service Team Leader
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
