Bilingual- French and English: Travel and Customer Service Agent - Remote

🗺️ Location: 100% Remote (within Canada)
💼 Type: Full-time Contract (with potential for permanency)
💰 Pay: $22/hour + rewards & recognition
🕘 Hours: 40 hrs/week, rotating shifts (Mon–Fri 9AM–7PM Sat 9AM–5PM EST)




Advantages
Why You’ll Love This Role
Remote Flexibility – Work from the comfort of your home, no commute needed

Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more

Performance Culture – Be recognized and rewarded for the quality of your work

Supportive Team – Work alongside experienced professionals who have your back

Continuous Learning – Stay sharp with evolving destination and product knowledge

Purposeful Work – Join a team that values collaboration, creativity, and integrity



Responsibilities
🔹 What You'll Do:

Assist clients with bookings: flights, hotels, insurance, excursions

Support customers via phone, email & chat

Use Amadeus (GDS) to manage itineraries

Provide expert travel advice and troubleshooting


Qualifications
✅ What You Bring:

3+ years in the travel industry

TICO certification (mandatory)

Fluent in English & French (spoken & written)

1+ year in high-touch customer service

Strong multitasking, independence & communication skills

Technical Requirements: A stable wired internet connection (Wi-Fi not recommended)

Summary
This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.

To apply or refer a candidate, contact:

nandhana.premkumar@randstad.ca

Customer Support Associate – Travel
Location: Remote (Canada)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.