Bilingual French/English Customer Service Representative

Advantages
- Chance to be a part of a great team
- Work life-balance Monday to Friday
- Opportunities to grow and develop new skills
- Benefits package after 3 months
- 2-3 weeks vacation
- Onsite parking
- Annual performance reviews and salary review

Responsibilities
-Identify customers’ needs, clarify information, and provide solutions and/or alternatives
- Fulfill the transactional needs of the customers while supporting company sales force
- Maintain detailed and accurate customer records in our CRM, ensuring all notes are clear for team members who may only speak one of the two languages
- Assist with administration and operations duties
- Other duties as assigned

Qualifications
- Strong relationship building skills
- Native or near-native proficiency in English and French (both written and verbal). You must be comfortable switching between languages mid-shift.
- Excellent communication skills both written and verbal
- Organized with a strong attention to detail
- Knowledge of Microsoft Office
- 1–3 years in a customer-facing role (retail, call center, or hospitality)
- Team player
- Excellent active listening skills


Summary
Apply directly on this side
- Go to our website at www.randstad.ca, create a profile, and apply directly
- Email your resume to yulia.gershtein@randstad.ca and include the title of the position in the subject line.

We thank all applications for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.