We are seeking a detail-oriented and efficient a Bilingual Intake Coordinator. to join our client's team in Winnipeg. I
In this role, you will be taking care of follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation, ensure the forms are fully completed and respond to any questions they may have on the claims process. They will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features.
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Salary : $45,000 K
Start Date: Soon
Work Style: Hybrid – 2 days per week. Candidate will need to be in office full-time during any training period. Then will switch to the hybrid work style
Location- Winnipeg, MB
Advantages
-Location: Winnipeg, MB
-Career advancement options
-Being a part of a great team!
Responsibilities
Client Communication: Follow up with both Plan Sponsors and Plan Members to get completed documentation and answer questions about the claims process.
Initial Outreach: Make an outreach call to clients within 24 hours of receiving a new claim.
Information Verification: Use phone calls and emails to clarify any missing, unclear, or discrepant information.
Eligibility & Setup: Review all documents and contracts to confirm eligibility requirements are met and set up the claim accurately in the system.
Claim Adjudication: Directly manage and adjudicate short-term claims (known as "Quick Pay" claims).
Claim Triage: Transfer longer or more complex claims to a Disability Case Manager for full adjudication.
Administrative Tasks: Issue declination letters as needed and file all documents properly.
Qualifications
Bilingualism: Must be fluent in both French and English.
Experience: A minimum of one year in a customer service environment. Experience in disability insurance is an asset.
Skills:
Ability to understand complex instructions and basic contract language.
Knowledge of basic medical terminology.
Strong typing, data entry, and Microsoft Office proficiency.
Excellent phone etiquette and client service skills.
Strong organizational and time-management abilities to handle multiple priorities.
Security: Must be able to obtain and maintain Reliability Status security clearance.
Summary
Please apply directly to Randstad.ca or send you resume to aditi.gandhi@randstad.ca with the subject line " Bilingual Intake Coordinator role-Winnipeg"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a detail-oriented and efficient a Bilingual Intake Coordinator. to join our client's team in Winnipeg. I
In this role, you will be taking care of follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation, ensure the forms are fully completed and respond to any questions they may have on the claims process. They will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features.
Salary : $45,000 K
Start Date: Soon
Work Style: Hybrid – 2 days per week. Candidate will need to be in office full-time during any training period. Then will switch to the hybrid work style
Location- Winnipeg, MB
Advantages
-Location: Winnipeg, MB
-Career advancement options
-Being a part of a great team!
Responsibilities
Client Communication: Follow up with both Plan Sponsors and Plan Members to get completed documentation and answer questions about the claims process.
Initial Outreach: Make an outreach call to clients within 24 hours of receiving a new claim.
Information Verification: Use phone calls and emails to clarify any missing, unclear, or discrepant information.
...
Eligibility & Setup: Review all documents and contracts to confirm eligibility requirements are met and set up the claim accurately in the system.
Claim Adjudication: Directly manage and adjudicate short-term claims (known as "Quick Pay" claims).
Claim Triage: Transfer longer or more complex claims to a Disability Case Manager for full adjudication.
Administrative Tasks: Issue declination letters as needed and file all documents properly.
Qualifications
Bilingualism: Must be fluent in both French and English.
Experience: A minimum of one year in a customer service environment. Experience in disability insurance is an asset.
Skills:
Ability to understand complex instructions and basic contract language.
Knowledge of basic medical terminology.
Strong typing, data entry, and Microsoft Office proficiency.
Excellent phone etiquette and client service skills.
Strong organizational and time-management abilities to handle multiple priorities.
Security: Must be able to obtain and maintain Reliability Status security clearance.
Summary
Please apply directly to Randstad.ca or send you resume to aditi.gandhi@randstad.ca with the subject line " Bilingual Intake Coordinator role-Winnipeg"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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