Bilingual Sr. IT Production Support Analyst
Are you passionate about technology, thrive on problem-solving, and want to make a meaningful impact?
Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!
...
Advantages
13% annual bonus eligibility
Three weeks of vacation to start
"Work From Anywhere" Days:
If you live in the GTA, join their team in the office 2 days/week.
If you live farther out - Enjoy the flexibility of fully remote work!
Robust benefits package: medical, dental, pension, RRSP/TFSA matching, wellness reimbursement, life/disability insurance, and more
Career growth and learning opportunities
Responsibilities
About the Role
As a Bilingual Sr. IT Production Support Analyst, you’ll be a vital bridge between their frontline teams, technology, and valued Quebec customers. Reporting to the Manager, IT Production Support, your expertise keeps systems stable, customers happy, and business moving forward.
Your Impact:
Proactively monitor IT systems and applications, quickly addressing incidents to ensure performance and uptime.
Resolve technical issues and service requests—escalate only when necessary.
Collaborate with business teams and stakeholders to gather requirements and ensure IT solutions match business goals.
Investigate and analyze problems, perform root cause analysis, and implement permanent resolutions to recurring issues.
Identify opportunities for system improvements by understanding customer workflows and business processes.
Document incident resolutions and system changes for knowledge sharing and compliance.
Build excellent customer relationships—provide transparency, support, and innovation.
Support the rollout of system upgrades, patches, and new features.
Qualifications
Skills and Experience:
Bachelor’s degree in Computer Science, IT, Engineering, Business Administration, or related field.
3+ years’ experience in IT production support, technical support, or business systems analysis.
Fluency in both French & English is required (supporting Quebec teams and customers).
Strong SQL skills and ability to write/debug complex queries.
Hands-on troubleshooting in modern technologies (Java, Angular, React, Node.js, Python, or TypeScript); cloud experience an asset.
Familiarity with ITSM tools/frameworks (e.g., ITIL).
Analytical, detail-oriented, and organized—skilled at translating business needs into technical solutions.
Exceptional communicator and collaborator.
Bonus if you have insurance industry experience!
Summary
This organization is more than just a workplace—they are a community of dedicated, supportive individuals working together to achieve their goals. Their culture is grounded in diversity, inclusion, and empowering each team member to bring their authentic self to work every day.
Ready to take the next step? Submit your application and let’s connect!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Bilingual Sr. IT Production Support Analyst
Are you passionate about technology, thrive on problem-solving, and want to make a meaningful impact?
Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!
Advantages
13% annual bonus eligibility
Three weeks of vacation to start
"Work From Anywhere" Days:
If you live in the GTA, join their team in the office 2 days/week.
If you live farther out - Enjoy the flexibility of fully remote work!
Robust benefits package: medical, dental, pension, RRSP/TFSA matching, wellness reimbursement, life/disability insurance, and more
Career growth and learning opportunities
Responsibilities
About the Role
As a Bilingual Sr. IT Production Support Analyst, you’ll be a vital bridge between their frontline teams, technology, and valued Quebec customers. Reporting to the Manager, IT Production Support, your expertise keeps systems stable, customers happy, and business moving forward.
Your Impact:
...
Proactively monitor IT systems and applications, quickly addressing incidents to ensure performance and uptime.
Resolve technical issues and service requests—escalate only when necessary.
Collaborate with business teams and stakeholders to gather requirements and ensure IT solutions match business goals.
Investigate and analyze problems, perform root cause analysis, and implement permanent resolutions to recurring issues.
Identify opportunities for system improvements by understanding customer workflows and business processes.
Document incident resolutions and system changes for knowledge sharing and compliance.
Build excellent customer relationships—provide transparency, support, and innovation.
Support the rollout of system upgrades, patches, and new features.
Qualifications
Skills and Experience:
Bachelor’s degree in Computer Science, IT, Engineering, Business Administration, or related field.
3+ years’ experience in IT production support, technical support, or business systems analysis.
Fluency in both French & English is required (supporting Quebec teams and customers).
Strong SQL skills and ability to write/debug complex queries.
Hands-on troubleshooting in modern technologies (Java, Angular, React, Node.js, Python, or TypeScript); cloud experience an asset.
Familiarity with ITSM tools/frameworks (e.g., ITIL).
Analytical, detail-oriented, and organized—skilled at translating business needs into technical solutions.
Exceptional communicator and collaborator.
Bonus if you have insurance industry experience!
Summary
This organization is more than just a workplace—they are a community of dedicated, supportive individuals working together to achieve their goals. Their culture is grounded in diversity, inclusion, and empowering each team member to bring their authentic self to work every day.
Ready to take the next step? Submit your application and let’s connect!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
