Business Analyst - 56811

You will be responsible for managing the end-to-end migration of Small Business Banking (SBB) customers from an existing platform (Web Business Banking "WBB") to our new digital banking solution (Business Central "TDBC"). This role involves direct customer interaction via email and phone to discuss the migration process, monitor progress, ensure accurate system setups, and resolve issues proactively.

Number of Positions: 3
Start Date: ASAP
Duration: Until March 2027 (Conversion to permanent possible)
Work Arrangement: HYBRID - 4 days a week in the office (Markham area)
Schedule: Monday – Friday, Core business hours (OT as needed)

Advantages
Career Growth: Conversion to a permanent role is possible upon successful completion of the assignment.
Impactful Work: Be a key contributor to a significant, large-scale digital migration project within a leading FI organization.
Skill Development: Opportunity to quickly learn complex cash management systems and develop robust problem-solving and stakeholder management skills.
Team Environment: Work within a collaborative team of approximately 20 people with a dedicated 2-4 week training period.

Responsibilities
Customer Support: Support a portfolio of SBB customers throughout the entire TDBC migration lifecycle.
Communication: Conduct proactive customer interactions (email/phone) to discuss upcoming migration, set clear expectations, and communicate technical requirements simply and concisely.
Escalation: Monitor and support the communication and uptake of risk/issue mitigation and escalation strategies during the onboarding process.
Business Operations & Project Management
Migration Execution: Execute customer migrations, ensuring accurate setups for all TDBC services.
Tracking & Deadlines: Maintain accurate details within the tracking database and work diligently to meet set deadlines and target migration dates. Performance will be measured based on lead action and timely deadline adherence.
Stakeholder Relations: Build and maintain strong relationships with the Product Group, Support teams, and other internal departments to ensure migrations are completed on time and effectively.
Process Improvement: Identify process gaps, recommend realistic and actionable process improvement (PI) ideas, and potentially participate in leading PI initiatives.

Qualifications
2-4 years of overall relevant work experience.
Hard Skills (Must-Have)
Proven experience in a Business Analyst function.
Strong proficiency with the MS Office Suite.
Soft Skills
Energetic self-starter with strong organizational, written, and verbal communication skills
attention to detail
willingness to learn new products.
Proven ability to prioritize, manage multiple accountabilities, and work independently in a fast-paced, dynamic environment.

Preferred Assets (Nice-to-Have)
Familiarity with Cash Management experience (e.g., Wire Payment, EFT, RDC).
Experience using Salesforce.
Bilingualism (English/French) is considered an asset.

Summary
If you are interested in the business Analyst role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.