Join our client’s team as a Business Analyst, where you’ll collaborate with stakeholders to identify goals, analyze data, and improve processes. Your role will include crafting business cases, writing user stories, updating workflows, and supporting process implementations. Ideal candidates have a degree in business administration or a related field, proficiency with tools like Microsoft Visio, Atlassian Jira, and ServiceNow ITSM, and strong communication skills. CBAP certification, Design Thinking knowledge, and Value Stream Mapping experience are a plus. If you excel in dynamic environments and can deliver impactful results, apply today!
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*** 36 month contract position ***
*** Candidates must be eligible for Reliability level security clearance (5+ years in Canada) ***
*** Hybrid (candidates must work on-site in Ottawa 2 days a week or 8 days a month)
*** Full-Time (37.5 hours per week) ***
Advantages
Solve complex challenges and drive impactful improvements.
Collaborate in a dynamic, innovative team environment.
Responsibilities
The Consultant will be responsible for providing the following Services:
•Work with internal stakeholders and subject matter experts to meet project goals and best practices
•Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
•Gather and analyze data to identify process performance gaps, recommending improvements where necessary
•Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
•Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
•Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
•Communicate with clients as needed to clarify requirements and provide progress updates
•Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
•Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
•Assist in creating and presenting process reports and dashboards for client approvals and executive reviews
•Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
•Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated
•Work with other teams and ensure compliance with established processes
•Follow up on pending tasks and dependencies to move projects forward
•Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements
•Support end-to-end process validation and user acceptance testing
•Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination
•Adapt to shifting priorities and support the project manager in various administrative and strategic capacities
•Other related activities and deliverables as required
Qualifications
Required Qualifications & Skills:
•University degree or college diploma in business administration or a related field
•A minimum of 5 (five) years of analytical experience
•Demonstrated experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint and Word
•Proficient in the use of Atlassian JIRA
•Proficient in the use of ServiceNow ITSM modules and reporting
•Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity
•Demonstrated client-facing expertise and proven analytical background
•Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly
•Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles
Additional Qualifications
•Demonstrated ability to organize effectively
•International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation
•Demonstrated experience with Value Stream mapping
•Demonstrated knowledge of Design Thinking process
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our client’s team as a Business Analyst, where you’ll collaborate with stakeholders to identify goals, analyze data, and improve processes. Your role will include crafting business cases, writing user stories, updating workflows, and supporting process implementations. Ideal candidates have a degree in business administration or a related field, proficiency with tools like Microsoft Visio, Atlassian Jira, and ServiceNow ITSM, and strong communication skills. CBAP certification, Design Thinking knowledge, and Value Stream Mapping experience are a plus. If you excel in dynamic environments and can deliver impactful results, apply today!
*** 36 month contract position ***
*** Candidates must be eligible for Reliability level security clearance (5+ years in Canada) ***
*** Hybrid (candidates must work on-site in Ottawa 2 days a week or 8 days a month)
*** Full-Time (37.5 hours per week) ***
Advantages
Solve complex challenges and drive impactful improvements.
Collaborate in a dynamic, innovative team environment.
Responsibilities
The Consultant will be responsible for providing the following Services:
...
•Work with internal stakeholders and subject matter experts to meet project goals and best practices
•Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
•Gather and analyze data to identify process performance gaps, recommending improvements where necessary
•Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
•Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
•Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
•Communicate with clients as needed to clarify requirements and provide progress updates
•Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
•Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
•Assist in creating and presenting process reports and dashboards for client approvals and executive reviews
•Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
•Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated
•Work with other teams and ensure compliance with established processes
•Follow up on pending tasks and dependencies to move projects forward
•Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements
•Support end-to-end process validation and user acceptance testing
•Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination
•Adapt to shifting priorities and support the project manager in various administrative and strategic capacities
•Other related activities and deliverables as required
Qualifications
Required Qualifications & Skills:
•University degree or college diploma in business administration or a related field
•A minimum of 5 (five) years of analytical experience
•Demonstrated experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint and Word
•Proficient in the use of Atlassian JIRA
•Proficient in the use of ServiceNow ITSM modules and reporting
•Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity
•Demonstrated client-facing expertise and proven analytical background
•Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly
•Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles
Additional Qualifications
•Demonstrated ability to organize effectively
•International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation
•Demonstrated experience with Value Stream mapping
•Demonstrated knowledge of Design Thinking process
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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