We are seeking a dynamic and experienced Change Management Specialist Lead to join our clienats team until January 2026. This role is pivotal in supporting the successful adoption of new core business systems across the organization, ensuring a smooth transition for staff and members. The ideal candidate will be a strong communicator, highly independent, and flexible, capable of navigating complex changes within a collaborative environment.
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Advantages
-This position offers the opportunity to utilize exceptional interpersonal skills in a challenging and varied work environment.
-You will be part of a small, close-knit team that values respect, accountability, teamwork, and excellence.
-We offer a hybrid work model, requiring office attendance at least two days a week, and a stable, secure work environment.
-Our organization is committed to fostering a culture where employees can thrive and make a significant impact.
Responsibilities
-Reporting to the Project Manager and working closely with the Implementation Manager and the IT team
-Anticipate and facilitate change adoption by the business (processes, leaders, and staff), escalate risks and issues to relevant managers, analyze and document change requests, develop and administer a change control process, and identify individuals struggling with adaptation to provide additional support.
-Support training and user adoption: Facilitate and create training documentation with vendor input, train and onboard staff and members to new systems, create and leverage an internal support network, and ensure a smooth handover to end-users from the project.
-Align solutions to business requirements: Work with the project team and business users to define, document, and implement new business processes, facilitate process mapping, ensure alignment between business needs, system specifications, and technology solutions, support user testing and adoption, and drive continuous improvement through user experience feedback.
-Governance: Recommend and support a new go-forward governance process for business process and application management, including data stewardship within the organization.
Qualifications
-5+ years of experience as a business system analyst with change management and application transition experience.
-University Degree preferred.
-Change Management Certification (e.g., Prosci, CCMP) is preferred.
-Experience working in environments where technical aptitude of business users is low and resistance to change is high.
-Experience in the life and health insurance industry, and/or experience with member-based organizations is an asset.
-Proficiency with MS Suite of tools including SharePoint, Office 365 (Word, Excel, PowerPoint, & Visio), Teams, CRM tools like MS Dynamics 365, and Content Management solutions like Sitecore.
-A self-starter with leadership, organizational, and time management skills to manage multiple tasks, activities with tight deadlines, and sometimes changing priorities.
Strong interpersonal and communication skills to build relationships and work collaboratively with multiple stakeholders of varying levels.
-A roll-up-your-sleeves attitude supporting a small project team implementing big changes.
-A problem solver with analytical abilities to be able to come up with creative solutions while being able to keep an eye on the larger picture.
-Bilingual (English/French) or ability to read and speak some French is an asset.
Summary
This contract position is an excellent opportunity for a seasoned Change Management Specialist to play a critical role in a significant technology initiative. If you are passionate about facilitating successful change, enjoy a collaborative environment, and possess the required skills and experience, we encourage you to apply.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a dynamic and experienced Change Management Specialist Lead to join our clienats team until January 2026. This role is pivotal in supporting the successful adoption of new core business systems across the organization, ensuring a smooth transition for staff and members. The ideal candidate will be a strong communicator, highly independent, and flexible, capable of navigating complex changes within a collaborative environment.
Advantages
-This position offers the opportunity to utilize exceptional interpersonal skills in a challenging and varied work environment.
-You will be part of a small, close-knit team that values respect, accountability, teamwork, and excellence.
-We offer a hybrid work model, requiring office attendance at least two days a week, and a stable, secure work environment.
-Our organization is committed to fostering a culture where employees can thrive and make a significant impact.
Responsibilities
-Reporting to the Project Manager and working closely with the Implementation Manager and the IT team
...
-Anticipate and facilitate change adoption by the business (processes, leaders, and staff), escalate risks and issues to relevant managers, analyze and document change requests, develop and administer a change control process, and identify individuals struggling with adaptation to provide additional support.
-Support training and user adoption: Facilitate and create training documentation with vendor input, train and onboard staff and members to new systems, create and leverage an internal support network, and ensure a smooth handover to end-users from the project.
-Align solutions to business requirements: Work with the project team and business users to define, document, and implement new business processes, facilitate process mapping, ensure alignment between business needs, system specifications, and technology solutions, support user testing and adoption, and drive continuous improvement through user experience feedback.
-Governance: Recommend and support a new go-forward governance process for business process and application management, including data stewardship within the organization.
Qualifications
-5+ years of experience as a business system analyst with change management and application transition experience.
-University Degree preferred.
-Change Management Certification (e.g., Prosci, CCMP) is preferred.
-Experience working in environments where technical aptitude of business users is low and resistance to change is high.
-Experience in the life and health insurance industry, and/or experience with member-based organizations is an asset.
-Proficiency with MS Suite of tools including SharePoint, Office 365 (Word, Excel, PowerPoint, & Visio), Teams, CRM tools like MS Dynamics 365, and Content Management solutions like Sitecore.
-A self-starter with leadership, organizational, and time management skills to manage multiple tasks, activities with tight deadlines, and sometimes changing priorities.
Strong interpersonal and communication skills to build relationships and work collaboratively with multiple stakeholders of varying levels.
-A roll-up-your-sleeves attitude supporting a small project team implementing big changes.
-A problem solver with analytical abilities to be able to come up with creative solutions while being able to keep an eye on the larger picture.
-Bilingual (English/French) or ability to read and speak some French is an asset.
Summary
This contract position is an excellent opportunity for a seasoned Change Management Specialist to play a critical role in a significant technology initiative. If you are passionate about facilitating successful change, enjoy a collaborative environment, and possess the required skills and experience, we encourage you to apply.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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